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Customer Support

Return Policy

Flexible and Easy Returns

You can drop off your return (including items purchased online) at any Canadian Home Depot store or arrange to have your order picked up by calling 1-800-628-0525.

Items Purchased in Our Stores

Items purchased at one of our Canadian stores can only be returned in-store. For fast, easy returns, keep your receipt. It not only ensures you get the proper credit for your purchase, but it also helps our Associates process your return quickly.

As of February 4, 2013, pennies will no longer be circulated. The Home Depot Canada is committed to doing the right thing, every day. When our customers are making a cash return, we will always round up to the nearest nickel.

In-Store Returns FAQ

Returns with an Original Sales Receipt within 90 Days of Purchase

Any purchase made by credit card will be refunded to the original credit card.

Any purchase made by cash will be refunded in cash; any purchase made by debit card will be refunded to the original debit card.

Any purchase made by a cheque that has cleared the 15-day waiting period will be refunded in cash.

Any purchase made by a cheque that has not cleared the 15-day waiting period may be refunded as a Store Credit.

Any purchase made by Store Credit, Gift Certificate or Gift Card will be refunded as Store Credit.

Returns with an Original Sales Receipt After 90 Days of Purchase

A Store Credit or credit to a Home Depot Commercial Credit Account may be issued for the original purchase price.*

Returns Without a Sales Receipt

If you made your purchase in the past 90 days by credit, debit or cheque we may be able to look up your receipt for you.

If we are unable to look up your receipt because you did not pay with one of the options listed above, a Store Credit or credit to your Home Depot Commercial credit account may be issued based on the lowest selling price.

Items Purchased Online

For your convenience, items purchased on homedepot.ca can be returned to any of our Canadian stores within 90 days of purchase. Bring the item(s) with a copy of your shipping confirmation email to your local The Home Depot store for credit to your original tender or a The Home Depot store credit. If PayPal was used during your purchase, your Paypal account will be credited for the return amount. Merchandise must be returned in unused, like-new condition. Please see Return Policy Exceptions (below) for further details.

Online returns can also be made by calling 1-800-628-0525 within 90 days of purchase. We'll arrange for your item to be picked up and returned, as well as provide you with a return authorization number (RA#).

Online Returns FAQ

Certified Reconditioned Merchandise

Reconditioned merchandise damaged or lost in transit may not be replaced depending on availability of items in like condition. Where the merchandise is eligible for return, refunds will be provided in such cases. Please follow the Return Instructions listed above.

Damaged Items and Shortage Claims

Please report damaged or missing items within 3 days of delivery by calling toll free 1-800-628-0525.

Items That Use Flammable Liquids or Gases

Please note items that use flammable liquids or gases cannot be returned via courier or LTL because they create a safety hazard. For example, if you fill your leaf blower with fuel, it cannot be returned by mail even if you drain the tank before shipping. Please visit one of our Canadian stores to return or call 1-800-628-0525 for instructions.


Questions?

If at any time you have questions about returning an item purchased on homedepot.ca, please call our Customer Care Centre at 1-800-628-0525.

Return Policy Exceptions

Some Special Order returns are subject to a 15% restocking fee. Cancellations may also be subject to a 15% restocking fee. See the Special Services Desk for details.

No returns on:

Custom products: No returns.

Custom-tinted paint department products: No returns.

Wallpaper and flooring samples: No returns.

Spas and hot tubs: No returns.

Gift cards, gift certificates and store credit cannot be exchanged or returned for cash, credit or cheque.

Holiday décor items, air conditioners, generators and furniture must be returned within 30 days of delivery. Any product damage and/or defects must be reported within 30 days of delivery.

Major appliances are non-returnable. Items should be inspected thoroughly at the time of delivery. If you are not satisfied, refuse the item before signing the delivery receipt. Be sure to report any product defects or damages with the delivery agent. Damages must be reported within 48 hours of delivery. After 48 hours, you may visit your local store or call 1-800-455-3869 for assistance.

Lawn tractors and lawn mowers will be repaired under manufacturer's warranty or through a service contractor at a local The Home Depot store. Please contact the Customer Care Centre at 1-800-628-0525 for further information.

The Home Depot reserves the right to request valid identification prior to accepting merchandise for a return.

The Home Depot reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.

The Home Depot will only accept the return of merchandise purchased from The Home Depot store.

Items purchased at a U.S. The Home Depot store may not be returned in Canada.

Purchases made with a Customer Agreement must be returned to the same location in which it was purchased. See Special Services Desk for details.

* The Home Depot may issue a cheque for refunds over $1,000 (cheques are mailed from Home Depot's Store Support Centre in Atlanta, GA).

Effective September 2011