Overview of the Service

Replace your water heater with a more reliable, energy-efficient GE unit and enjoy more hot water for less.

Why should you choose to have it installed by The Home Depot?

When you replace your water heater, you need reliable service and a trusted brand name. With The Home Depot you get both. Our Installation Services professionals are authorized and insured, and they will expertly remove the old unit and replace it with a new GE unit. It is recommended that you use a licensed, professional installer as the installation of a water heater deals with carbon monoxide, natural gas and a pressure-controlled holding tank. Any one of these factors could cause catastrophic damage and/or injury if the unit is not installed properly. Our trained professionals know all of the necessary codes and safety factors. When installed by The Home Depot, we also offer additional in-home service our Water Heaters.


Same-day service in most geographic areas is also available: If you call us before noon, we’ll install your unit the same day.


You should know too that we can help get your project underway as promptly as possible with the use of The Home Depot Consumer Credit Card.

Why should you install this Product?

With the right water heater, you can turn up the hot water and trim your energy costs, too. At The Home Depot, you'll find the right option, whether your water consumption is small or your family is big. GE's SmartWater water heaters are super energy-efficient and have self-cleaning systems that fight lime and sediment buildup to keep them that way.

HOW TO TELL IF YOU NEED A NEW WATER HEATER

There are several signs that may indicate your water heater is failing:

  • Water buildup in or around the area of your water heater may suggest a leak.
  • Water-quality issues, such as rust or sediment visible in your water supply.
  • The unit does not provide the same temperature or duration of hot water as in the past.

WHAT TO DO IN THE CASE OF AN EMERGENCY

  • Turn off the gas or electric heater: For gas, turn the dial on top of the thermostat from the "on" position to the "off" position. For electric, turn off the power supply to the water heater at the appliance or circuit breaker.
  • Turn off the water supply. The knob is located at the top of the unit.
  • Drain water heater (if necessary). Attach a hose to the drain faucet near the bottom of the unit and run the other end of the hose to a lower location where hot water will not cause damage. Then, open the hot water side of the faucet.

If you call 1-800-466-3337 by noon to schedule, we offer same-day installation in most areas. For non-emergency service, we’ll have an authorized service provider contact you.

WATER HEATERS: FREQUENTLY ASKED QUESTIONS

Q: What factors should I consider when choosing a new water heater?


A: Consider fuel source (gas or electric), storage capacity (up to 80 gallons), tank type (tank or tankless), and manufacturer warranty options.


Q: Do I have an option of what type of unit I purchase?


A: You have many options. We carry a variety of GE-branded traditional tank water heaters in capacities that range from 30 gallons to 80 gallons in a variety of fuel sources (gas, electric). We also offer a wide selection of Rheem gas and electric tankless water heaters.


Q: What’s the difference between gas and electric?


A: Gas usually costs less to operate, but is a slightly larger upfront investment and less efficient. Electric costs more to operate but is more efficient and offers higher energy-factor ratings.


Q: What’s the difference between a conventional storage tank and a tankless one?


A: A conventional tank constantly heats stored water, is good for high usage demands and is economical. It can be stored in a closet, basement or garage and has a capacity of up to 80 gallons. A tankless water heater has lower operating costs, uses less space and can reduce energy consumption by as much as 30%. It can also provide continuous hot water at a precise temperature, however, it does require more upfront investment, may need venting and is not ideal for heavy usage.


Q: What is a permit and why do I need it?


A: Permits are governed by local cities and municipalities and are required to ensure that a local plumbing inspector is dispatched to the site as a third party to review the workmanship of the installer. This is meant to ensure that the install has been executed safely and is in line with local municipality, city or provincial plumbing codes and ensures that the quality of workmanship by our licensed professional installers meets plumbing standards.


Permits are required on most water heater installs and pricing varies by province, city and municipality. Our installation professionals can review the permit process and pricing with you and answer any questions you have.


Q: How will I know my service provider is authorized by The Home Depot?


A: All of our handpicked providers carry an orange The Home Depot Home Services badge. If this badge is not visible, ask to see it. This badge means they have undergone a thorough background screening process and are properly licensed and insured.

Q: What are some additional water heater features to consider?


A: Depending on your needs, inquire about self-cleaning units, product efficiency ratings, first-hour hot water delivery and recovery time, and automatic shutoff valves. Self-cleaning units automatically fight lime and sediment buildup to lengthen tank life and maintain peak efficiency for a longer period of time. Recovery speed is the amount of time it takes to heat a full tank of water. If you tend to use a lot of hot water, look for a model with a fast recovery speed. An automatic shutoff valve helps prevent fires by shutting off the flow of gas if there’s movement in the ground or the gas flow experiences a sudden, sizeable increase.


Q: What is the best way to insure a longer life for my water heater?


A: You should flush your water heater once per year to help remove sediment or rust that may be building up. This will greatly increase the life of your water heater and can even extend it beyond the manufacturer’s warranty timeframe.

Service Options

The Home Depot offers a range of Installation Services to help with all your home comfort needs. Aside from Water Heater Installation, there's also Heating and Cooling Installation for furnace replacement, air conditioners and heat pumps.

3 STEPS TO WATER HEATER INSTALLATION


Step 1: Consultation

When you visit in-store, an Associate will help you select the right water heater for your needs based on your current water consumption, the location of your existing water heater and its dimensions, as well as whether you require a gas or electric model. They are able to provide you with a quote, however, many of our providers conduct an on-site inspection to ensure the installation meets local code.


Step 2: Professional Installation

Your installation will take place on a pre-scheduled date that is convenient for you. Your installer will remove the existing unit and install your new GE water heater, maintaining a safe work site at all times and ensuring a thorough cleanup.*


Step 3: Follow-Up Inspection

Once the project is complete, your installer will familiarize you with the proper use of your new water heater, and perform a final inspection of the project with you to confirm your satisfaction.


*A basic water heater installation consists of the following:

  • Delivery of new water heater to your home. (Delivery charges could apply for units that are further than 30 miles from a Home Depot store location.)
  • Disconnection of existing unit and removal for disposal (excluding stone-lined water heaters).
  • Installation of new unit of the same size, installed in the same unobstructed area and reconnection of existing gas, electric, water and venting lines.
  • Up to 5 feet of discharge tube, gas and/or water pipe as needed.
  • Conversion of water or gas lines from flex to solid pipe up to 5 feet if needed.
  • Provision of nipples, couplings and copper tubing for direct reconnect.
  • Testing of new water heater to insure proper operation.
  • Final clean up of job site and walk-through with customer.
  • Additional charges may apply: Building permit and new building code upgrades may be required by your local municipality.

Our Guarantee

ALWAYS QUALITY WORK

Every installer who works for you is experienced, highly skilled, licensed, and back checked. You can be confident that you're getting quality workmanship.

RELIABLE AND WORRY-FREE

Our installers are committed professionals, backed by a name you can trust. The Home Depot ensures our installers have passed numerous background checks through our partnership with

These checks include:
  • Trade license checks (where required by local legislation);
  • Criminal background checks;
  • and up-to-date Workers' Compensation Coverage.
YOUR RESULTS ARE GUARANTEED

Our #1 priority is your satisfaction. We stand behind your project with a guarantee†† as solid as The Home Depot.

guarantee