Commercial Credit FAQs

The Home Depot^® Commercial Revolving Card (CRC) gives small-to-medium businesses the flexibility to carry balances.
The Home Depot^® Commercial Account gives businesses that pay by invoice, or companies with different locations, an easy way to manage credit. Payment is due in full each month. (Net 30)

• Customized purchase tracking options through the use of purchase orders, job name, job number or buyer's name

Visit the Pro Desk at your local Home Depot store to apply.

You can also apply online and receive an answer in as little as 45 seconds. Please note that omitting requested items may delay processing. For your protection, your application information will be encrypted. The application is subject to credit approval.

A co-applicant is required if a commercial credit bureau is not found, or if it is insufficient and the company has not been in business for at least two years. An exception may be made for an applicant that is a subsidiary of an established company that meets underwriting criteria. A business owner can be the co-applicant.

Yes, all purchases made on your Home Depot^® Commercial Revolving Card or Home Depot^® Commercial Account are itemized on your monthly billing statement. You can also track by purchase order, job name, job number or buyer name — the choice is yours.

• View and download statements dated within the last 12 months
• Report a missing payment or refund
• Request the following:
  • Reset your password
  • Billing and mailing address changes
  • Credit limit increases
  • Replacement cards
  • Credit balance refunds
  • Terms and conditions of your account

The Home Depot® does not offer discounts on purchases made with The Home Depot® Commercial Revolving Card or The Home Depot® Commercial Account. However, Pro Xtra Members can get an extra 1% in Quarterly Rewards when you link your Home Depot Commercial Credit Card. Plus, 365-day return period on your Home Depot purchases.

To delete authorized buyers:

Commercial Revolving Card (CRC) Customers:
You can fax your authorized buyer changes on company letterhead to Citi Cards Canada Inc. at 1-866-259-1761 or call 1-800-668-5336.

Commercial Account Customers:
You can fax your authorized buyer changes on company letterhead to Citi Cards Canada Inc. at 1-800-914-7398 or call 1-888-308-5080.

To add authorized buyers, please contact customer care for a Know Your Customer form.

Commercial Revolving Card (CRC) Customers:
You may request a credit limit increase by contacting Citi Cards Canada Inc. at 1-800-668-5336 or through Home Depot Account Online.

Commercial Account Customers:
You may request a credit limit increase by contacting Citi Cards Canada Inc. at 1-888-308-5080 or through Home Depot Account Online.

You can make your payment by mail, at your local store, or through your financial institution.

The Home Depot^® stores can accept payments made in cash, cheque or direct debit to your Bank account. To ensure correct processing, please bring your account number or statement to the store. Click here to find the store nearest you.

The Home Depot^® Commercial Revolving Card cardholders:
Please mail your cheque or money order to:

Citi Cards Canada Inc.
P.O. Box 675, Station D
Scarborough, ON M1R 5T4

The Home Depot^® Commercial Account cardholders:
Please mail your cheque or money order to:

Commercial Accounts
Citi Cards Canada Inc.
P.O. Box 4609, Station A
Toronto, ON M5W 4Z5

If your payment was made by mail, please allow 10 business days from the mailing date for your payment to appear on your account. If your cheque has been cashed and does not appear on your statement, please mail or fax a copy of the cheque, front and back, to:

Citi Cards Canada Inc.
P.O. Box 4610, Station A
Toronto, ON M5W 4Z6

CRC Payment Trace (Research)

Fax: 1-866-870-4458

Commercial Account Payment Trace (Research)

Fax: 1-866-870-4458

Commercial Revolving Card (CRC) Customers:
If your statement shows that payment was received, but it is for an incorrect amount, please contact Citi Cards Canada Inc. directly at 1-800-668-5336.

Commercial Account Customers:
If your statement shows that payment was received, but it is for an incorrect amount, please contact Citi Cards Canada Inc. directly at 1-888-308-5080.

For questions about your Commercial Revolving Card (CRC) account, call our Customer Support Centre at 1-800-668-5336.

For questions about your Commercial Account, call 1-888-308-5080.