Home Depot Protection Plan
*Accidental damage, intentional damage, normal wear and tear, loss and theft are not covered under this plan.
^See Terms and Conditions for full details.
Protection Made for Appliances
- Refrigerators
- Freezers
- Washers/Dryers
- Ranges
- Cooktops
- Over-the-range Microwaves
- Dishwashers
- Wall ovens
✔ Covers mechanical and electrical malfunctions plus product breakdowns during normal use.*
✔ Covers up $250 of spoiled food caused by mechanical failure of protected appliances.
✔ 100% parts and labour, no deductibles or hidden fees.
We’re Here To Help
Representatives are available 24/7 to answer any calls from customers needing to file a claim or answer any questions.
✔ Register Your Plan
✔ File a Claim in minutes
✔ Get Tech Support
✔ Get answers to questions
Add 4 Years of Protection Beyond the Manufacturer’s Warranty
✔ Covers your new appliance for an additional 4 years after the manufacturer’s warranty ends.
✔ Smart Appliances come with tech support that starts as soon as you get your appliance, that can help with your new product set-up, connecting to WiFi or other devices and troubleshooting.
✔ All Major Appliance plans come with one Preventative Inspection: We’ll send a certified technician to inspect your appliance and make sure it’s working properly.*
Fast Repairs or Replacements
✔ 5-Day Service Guarantee: We guarantee a service appointment will be available within five days of your approved claim * or you’ll be eligible to receive a $50 eGift card or cheque^ and we’ll still fix your appliance fast.
*We cannot guarantee that a replacement appliance will have the exact same features, as manufacturers may discontinue certain features in newer model appliances. Replacement or reimbursement is up to the coverage amount of the original purchase price. See Terms and Conditions for full details.
Our Mission is to Complete Repairs in One Service Visit
✔ We solve 25% of issues over the phone without needing a service visit,
✔ Most repairs are finished in one service visit, so you don’t have to wait for us twice.
✔ All of our technicians are certified and have passed background-checks, so you can be confident in their reputation and the quality of their work.
✔ No matter what the issue, visit hdprotectionplan.ca to get started.
We Solve 25% of Issues Over the Phone Without Needing a Service Visit
✔ No matter what the issue, visit hdprotectionplan.ca to get started.
✔ All plans come with one Preventative Inspection: We’ll send a certified technician to inspect your appliance and make sure it’s working properly.*
✔ Smart appliances also come with premium tech support to help with new product setup, connecting to Wi-Fi or other devices and troubleshooting.
*Available in limited areas within Canada. See enclosed Terms and Conditions for full details.
*We cannot guarantee that a replacement appliance will have the exact same features, as manufacturers may discontinue certain features in newer model appliances. Up to the coverage amount. See enclosed Terms and Conditions for full details.
If We Can’t Fix It, We’ll Make It Right
✔ If we can’t repair your covered appliance and a replacement is offered, the replacement will be brand new, never refurbished * or we’ll reimburse you the cost of covered appliance.
✔ No Lemon Policy: If a covered appliance has had two service repairs for the same issue and a third is needed during the protection plan term, you will be eligible for a replacement or reimbursement.
Protection Plan FAQ
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Most major appliances come with a manufacturer’s warranty that lasts anywhere from one year or more from the date of purchase and covers product defects, breakdowns, plus mechanical and electrical failures. If there is an issue during this time that is covered by the warranty, you will be referred to the manufacturer for service. If there is an issue that is not covered by warranty but is included in your The Home Depot Protection Plan, the plan will cover it.
After the manufacturer’s warranty expires, your appliance is covered by your Home Depot Protection Plan for the remainder of its 4-year plan term.
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Eligible items should prompt the opportunity to purchase HDPP at time of sale. However, if the product did not prompt or you are purchasing after the fact, you can still purchase your Home Depot Protection Plan (HDPP) in store or online for up to 1-year post-purchase on major appliances or between 90 days to 1 year on general merchandise depending, but before, the manufacturer’s warranty ends.
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Yes, your receipt is required to file a claim. Please visit hdprotectionplan.ca and follow the instructions to upload and save your receipt. For major appliance protection plans:
You will need the Order Number located on your Purchase Order
For all other protection plans:
You will need your item receipt.
For post-purchase plans:
You will need both your product receipt and your HDPP till receipt. In the case of major appliances, you will need both purchase order numbers (special services) and the transaction (regular merchandise) till receipt
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You do not need to register your plan, but it can save time in the future. Visit hdprotectionplan.ca for more information on how to register your plan.
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During the first 90 days of your protection plan:
If you purchased your protection plan at a Home Depot store, bring the receipt for your plan back to the location where it was purchased or call 800-759-2054. If you purchased your plan online, you can cancel it here.
After the first 90 days of your plan:
You can cancel it here (serviced by SquareTrade, an Allstate company).
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Yes, plans are transferable, whether you are purchasing as a gift or are changing over to a new owner. In the case of changing ownership of a major appliance, plans should be registered at hdprotectionplan.ca under the current name on the purchase order. Plans can then be updated to the new owner.
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Yes, you can update your coverage to begin 1 year after the manufacturers warranty ends based on the date of delivery by registering at hdprotectionplan.ca. Please keep your delivery receipt.
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While you can purchase your Home Depot Protection Plan up to one year on major appliances and before the end of the manufacturer warranty or up to 1 year, whichever is earlier from date of purchase on general merchandise it is recommended to purchase your plan prior. In addition to be able to assist in instances where the product may not have specific coverage from the manufacturer but also protection plans may not be valid for merchandise with a known issue. For more details see FAQ How does my plan work with the manufacturers warranty.
* Your purchase is covered for mechanical and electrical failures, plus product breakdowns during normal use. Accidental damage, intentional damage, normal wear and tear, loss and theft are not covered.
**Home Depot General Merchanidse plans are not offered in Quebec
We've Got a Plan for That
- Power Tools
- Small Appliances
- Outdoor Equipment
- Lighting
- Garage Door Openers
- Heating/Cooling
- Fireplaces/Stoves
- Holiday Décor
- Smart Devices
Gear Failure
Button Failure
Mechanical & Electrical Failures
Power Surges
Hardware Failure
Component Failure
We’re Here To Help
Representatives are available 24/7 to answer any calls from customers needing to file a claim or answer any questions.
✔ Register Your Plan
✔ File a Claim in minutes
✔ Get Tech Support
✔ Get answers to questions
Protection Plans that Get it Done
Covers your new purchase for an additional 1 or 2 years after the manufacturers warranty ends.
Unlimited tech support for smart home and WiFi-enabled devices starting from date of purchase to help with set-up, connecting to other devices and trouble-shooting.
No deductibles or hidden fees.
Easy online claims available 24/7.
Protection Plan FAQ
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Most products come with a manufacturer’s warranty that lasts 90 days to one year from the date of purchase and covers product defects, breakdowns, plus mechanical and electrical failures. If there is an issue during this time that is covered by the warranty, you will be referred to the manufacturer for service. If there is an issue that is not covered by the warranty but is included in your The Home Depot Protection Plan, the plan will cover it.
Your item is covered for 1 or 2 (depending on price of the product) additional years after the manufacturer’s warranty expires.
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Eligible items should display the option to purchase a Home Depot Protection Plan at the time of sale. However, if the option did not appear or you wish to purchase it afterward, you can still buy a Home Depot Protection Plan (HDPP) in-store. For major appliances, the plan can be purchased up to one year after the original purchase date. For general merchandise, it can be purchased between 90 days and one year after purchase, depending on the product, but before the manufacturer’s warranty expires
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Yes, your receipt is required to file a claim. Please visit hdprotectionplan.ca and follow the instructions to upload and save your receipt. You will need the order number, the receipt, and the till/register receipt for both the purchased item and the protection plan.
-
You do not need to register your plan, but it can save time in the future. Visit hdprotectionplan.ca for more information on how to register your plan.
-
During the first 90 days of your protection plan:
If you purchased your protection plan at a Home Depot store, bring the receipt for your plan back to the location where it was purchased or call 800-759-2054. If you purchased your plan online, you can cancel it here.
After the first 90 days of your plan:
You can cancel it here (serviced by SquareTrade, an Allstate company).
-
Yes, plans are transferable, whether you are purchasing as a gift or transferring ownership to a new owner. In the case of a major appliance ownership change, the plan should be registered at hdprotectionplan.ca under the name currently listed on the purchase order. Once registered, the plan information can be updated to reflect the new owner.
-
Yes, you can update your coverage to begin 1 year after the manufacturers warranty ends based on the date of delivery by registering at hdprotectionplan.ca. Please keep your delivery receipt.
-
While you can purchase your Home Depot Protection Plan up to one year on major appliances and before the end of the manufacturer warranty or up to 1 year, whichever is earlier from date of purchase on general merchandise it is recommended to purchase your plan prior. In addition to be able to assist in instances where the product may not have specific coverage from the manufacturer but also protection plans may not be valid for merchandise with a known issue. For more details see FAQ How does my plan work with the manufacturers warranty.
*Your purchase is covered for accidental damage, wear and tear, and mechanical failures during normal use. Weather damage, Intentional damage, loss and theft are not covered.
**Home Depot Patio/Outdoor furniture plans are not offered in Quebec
We've Got A Plan For That
- Patio Dining Sets
- Conversation Sets
- Patio Chairs and Seating
- Patio Tables
- Outdoor Cushions & Pillows
- Patio Umbrellas
Accidental Stains
Seam Separation
Rips, Tears & Punctures
Structural Damage
Pet Stains
Chipped or Broken Glass
We’re Here To Help
Representatives are available 24/7 to answer any calls from customers needing to file a claim or answer any questions.
✔ Register Your Plan
✔ File a Claim in minutes
✔ Get answers to questions
Protection Plans that Get it Done
Covers your new patio or outdoor furniture purchase for 3 years from the date of purchase against accidental damage.
No deductibles or hidden fees.
Easy online claims available 24/7.
Protection Plan FAQ
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Most products come with a manufacturer’s warranty that covers product defects, breakdowns, plus mechanical failures. However, manufacturer's warranties do not protect against those unforeseen accidents such as drops and spills. If an accident leads to damage of your product during normal use, the home depot patio protection plan will cover it.
Your item is covered for 3 years from the date of purchase.
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Eligible items should display the option to purchase a Home Depot Protection Plan at the time of sale. However, if the option did not appear or you wish to purchase it afterward, you can still buy a Home Depot Protection Plan (HDPP) in-store. For major appliances, the plan can be purchased up to one year after the original purchase date. For general merchandise, it can be purchased between 90 days and one year after purchase, depending on the product, but before the manufacturer’s warranty expires.
-
Yes, your receipt is required to file a claim. Please visit hdprotectionplan.ca and follow the instructions to upload and save your receipt. You will need the order number, the receipt, and the till/register receipt for both the purchased item and the protection plan.
-
You do not need to register your plan, but it can save time in the future. Visit hdprotectionplan.ca for more information on how to register your plan.
-
During the first 90 days of your protection plan:
If you purchased your protection plan at a Home Depot store, bring the receipt for your plan back to the location where it was purchased or call 800-759-2054.
After the first 90 days of your plan:
You can cancel it here .
-
Yes, plans are transferable, whether you are purchasing as a gift or transferring ownership to a new owner. In the case of a major appliance ownership change, the plan should be registered at hdprotectionplan.ca under the name currently listed on the purchase order. Once registered, the plan information can be updated to reflect the new owner.
-
Yes, you can update your coverage to begin 1 year after the manufacturers warranty ends based on the date of delivery by registering at hdprotectionplan.ca. Please keep your delivery receipt.
NOTICE CONCERNING THE LEGAL WARRANTY
The Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant.
The goods must be usable:
- for the purposes for which they are ordinarily used (section 37 of the Act) and
- in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use (section 38 of the Act).
For more information on this legal warranty, go to the website of the Office de la protection du consommateur at www.opc.gouv.qc.ca.
Terms & Conditions
View Terms & Conditions for complete coverage details. Limitations and exclusions apply. Term begins on the date of purchase but does not replace the manufacturer's coverage. If you purchased your plan prior to August 27, 2020 you can find your Terms & Conditions here.