Store Pick-Up

Buy Online, Pick Up In-Store or Curbside

We’re committed to the health and safety of our customers and associates. You can either collect your order at the in-store service desk or choose contactless curbside pick-up and an associate will bring your order to your vehicle.

Here’s How It Works:

Buy Online Pick-up In-store

Buy Online and Choose “Pick Up In Store”

When placing an order online, select “Pick Up In Store” from the options in your cart.

Head to Store When Your Order is Ready

In-Store Pick-Up Option

After you receive an email that your order is ready, head to the store to collect your order from the in-store service desk. Remember to bring your order number and photo ID.

Call Us and We;ll Bring It to You

Curbside Pick-Up Option

For contactless curbside pick-up, drive to the store and park in the designated area. There will be signage guiding your way. Have your order number and photo ID on-hand. Open the ready for pick-up email on your mobile device, tap the "I’m Here" button (or follow alternate instructions on the parking spot sign), and an associate will bring your order to you.

In-Store & Curbside Pick-Up FAQ

*Curbside pick-up is available at participating The Home Depot Stores in Canada. Please wait for your ready for pick-up email before visiting the store for order pick-up. Curbside pick-up is not available for special or bulk-sized orders and is not available on statutory/civic holidays. There may be delays due to unforeseen circumstances.

Returning Online Orders is Free at Any Home Depot Store Within Canada

For your convenience, items purchased online can be returned to any of our Canadian stores within 90 days of purchase. Bring the item(s) and the order number to your local store for credit to your original tender or a Home Depot store credit. Merchandise must be returned in unused, like-new condition. Please see Return Policy Exceptions for further details.

Online returns can also be made by calling 1-800-628-0525 within 90 days of purchase. We'll arrange for your item to be picked up and returned, as well as provide you with a return authorization number (RA#).