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Customer Support

Product Notifications

July 26, 2016

Liquid‐Plumr® Slow Flow Fighter and Liquid‐Plumr® Pro Strength Urgent Care Products

The Child Resistant Closure on certain bottles of these products may not be working Properly. 

  

July 19, 2016

Midland Generators

Generators manufactured between 2012 and 2015 fail current emission standards. Consumers should immediately stop using the recalled product and contact Midland Power Inc. for a full refund.

  

July 8, 2016

Hampton Bay Traditional Swing

A support rod connecting the swing to the frame can snap/break causing the chair to fall to the ground when consumers swing in a side to side motion in lieu of a front to back motion.

  

June 28, 2016

Kilz® Original Primer/Sealer/Stainblocker

The product is sold in spray cans with a white plastic cap. The recalled product does not meet the requirements of a Canadian regulation relating to flame projection, creating an increased flammability hazard when sprayed. Masterchem is not aware of any incidents or injuries related to this issue.

  

May 26, 2016

Liquid Plumr® Pro Strength Urgent Clear


 The Clorox Company of Canada Ltd. is requesting you immediately stop selling Liquid Plumr® Slow Flow Fighter (formerly marketed as Liquid Plumr® Foaming Pipe Snake) and Liquid Plumr® Pro Strength Urgent Clear products and return them to us. Although there have been no reports of injury, we have received some reports in the U.S. of the Child Resistant Closures not working appropriately on these products.

  

May 26, 2016

Liquid Plumr® Slow Flow Fighter

 The Clorox Company of Canada Ltd. is requesting you immediately stop selling Liquid Plumr® Slow Flow Fighter (formerly marketed as Liquid Plumr® Foaming Pipe Snake) and Liquid Plumr® Pro Strength Urgent Clear products and return them to us. Although there have been no reports of injury, we have received some reports in the U.S. of the Child Resistant Closures not working appropriately on these products.

  

May 24, 2016

Klein Tools Clamp Meters CL110, CL210, CL310 and CL110KITs

The CL110, CL210 and CL310 and CL110KIT are being recalled due to a fastener that can work itself loose over time, potentially leading to a false reading when measuring voltage. This issue could indicate a reading of zero voltage on energized systems resulting in the operator falsely believing the electrical power is off, which can pose a risk of electric shock.

  

May 16, 2016

Idealist, Idealist2.4, and Agent surge protectors

During the insertion of a non-grounded plug, some outlets on the surge protector can short circuit resulting in a spark. This poses a potential shock or re hazard to consumers.

  

May 10, 2016

RockSolid® Stone and Slate Sealer

The stop sale executed on 1000863027 RockSolid® Stone and Slate Sealer (communicated to stores in April 2016) is being lifted.

  

May 2, 2016

400A AC Auto Range Digital Clamp Meter

We have been advised that the above mentioned article is in the process of being recalled. As such, we are executing a stop sale.

  

April 29, 2016

Rust-Oleum Canada Tremclad Leather Brown 340g

We have been advised that the above mentioned article has been mislabeled as “Gloss” and should be “Flat”. As such, we are executing a stop sale.

  

April 27, 2016

RYOBI 40-VOLT BRUSHLESS SNOW BLOWER

The snow blowers can overheat, posing a fire and burn hazard.

  

February 11, 2016

STOP SALE [D24]: 1000863027 Rock Solid Stone and Slate Sealer

We have been advised that the Rock Solid Stone and Slate Sealer was filled with the incorrect product: Paver Stone Sealer. As such, we are executing a stop sale.

  

February 8, 2016

1000783748– So Serena Roller Shades Only

The window shades can become dislodged from their brackets and fall, posing an impact hazard.

  

January 15, 2016

Home Accents Holiday 2 ft. 4 in. 3-Pack Candy Cane Light Stakes Set

In cooperation with Health Canada, Home Depot Canada is announcing a voluntary recall of Home Accents Holiday 2 ft. 4 in. 3-Pack Candy Cane Light Stakes Set because it does not meet CSA requirements.

  

January 12, 2016

Nien Made Enterprise Co., Ltd recalls Hampton BayTM 1 3/8” Aluminum 24”x48” White and Alabaster Venetian Blinds

These 24”x48” white and alabaster aluminum blinds may pose a strangulation risk from the inner cords which can be pulled to pose a hazard.

  

October 8, 2015

Krud Kutter® Ultra Power Specialty Adhesive Remover

In cooperation with Health Canada, Krud Kutter, Inc is announcing a voluntary recall of our Krud Kutter® Ultra Power Specialty Adhesive Remover because the current packaging does not include an appropriate child-resistant cap.

  

September 11, 2015

Connected by TCP® 5” and 6” Downlights for Recessed Cans

The lamps can pose a risk of electric shock.

  

August 25, 2015

Dremel® MICRO™ 8050 Rotary Tool

The tool may overheat and pose a possible burn hazard. The tool may lose speed control changing to high speed in use, turn on by itself, or may not turn off.

  

August 19, 2015

Kidde AC/DC Powered Residential Smoke Alarms and Combination

If a power outage occurs at the same second that a unit is performing a sensor health check, the units may go into a “latched” mode, causing them not to alert to the presence of smoke. It will sound if it receives a signal from an alarm in the same interconnected system. Once power is restored, a latched unit will sound an alert, regardless of the presence of smoke or carbon monoxide, until power to the alarm is completely removed.

  

July 30, 2015

JOHN DEERE D110, D125, D130, D140, D155, D160 and D170 LAWN TRACTORS

The brake arm on the transmission in your lawn tractor may not have been manufactured to specification and could fail. If this occurs, the lawn tractor loses mechanical braking and the parking brake function. This creates a risk of a crash, which could result in serious injury or death.

  

May 26, 2015

Gerber® Cohort™ Knife

The knife’s locking mechanism can fail to hold the blade, posing a laceration hazard to users.

  

May 20, 2015

C.I.L. SCRUB FREE DECK CLEANER

This product is being voluntarily recalled by its distributor, PPG Architectural Coatings Canada Inc., due to the possible problem that some caps are not properly sealing to the plastic bottles. This problem may allow liquid in the bottle to leak, potentially causing injury to those who come in contact with the leaked liquid.

  

April 4, 2015

Husky® Securelock™ Vertical Bike Hook

When mounted on Husky® Securelock™ Trackwall with a bike attached, the Husky® Securelock™ Vertical Bike Hook may cause the Trackwall to crack, allowing the bike to drop to the ground.

  

November 19, 2014

Mohawk Industries, Inc. Altitude Shag Gold Rug

Mohawk Industries, Inc. has recently become aware that the rugs do not meet federal flammability standard for large rugs and do not have the required flammability label for small rugs.

  

November 9, 2014

Ace Bayou Corporation Round and L-Shaped, Vinyl and Fabric Bean Bags

Bean bag chairs that are without a permanent zipper closure allow young children to unzip, ingest or inhale the small beads inside of the bean bag chair, posing a suffocation hazard.

  

November 4, 2014

ABS TRAP ADAPTER (HUB X SJ) 1-1/2x1-1/4

Compression nut feels loose on some tail pieces, may be prone to leaks in some installations.

  

November 4, 2014

ABS TRAP ADAPTER (SPG X SJ) 1-1/2x1-1/4

Compression nut feels loose on some tail pieces, may be prone to leaks in some installations.

  

October 09, 2014

Fiskars® 32'' Titanium Bypass Lopper, Model 6954

The lopper handles can break when attempting to cut branches, posing a risk of serious injury and laceration.

  

September 17, 2014

Model # UT13127 Homelite 20" Cordless Electric Mower

The mower can start without the key in the starting position if the cable is stretched/stressed.

  

September 15, 2014

Kidde AC/DC Smoke Alarms and combination smoke/carbon monoxide alarms.

If a power outage occurs at the same second that a unit is performing a sensor health check, the units may go into a “latched” mode, causing them not to alert to the presence of smoke.

  

September 11, 2014

Ace Bayou Corporation
Round and L-Shaped, Vinyl and Fabric Bean Bags

Bean bag chairs that are without a permanent zipper closure allow young children to unzip, ingest or inhale the small beads inside of the bean bag chair, posing a suffocation hazard.

  

April 16, 2014

Commercial Electric® Basic 2‐Lamp Hanging Fluorescent Shoplight SKU# 739535

If this product or its lamps are installed improperly, there is a possibility possibility for electrical electrical arc or smoke which may present a fire hazard.

  

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