Return Policy

We've temporarily extended our return policy to 180 days, until further notice. Ontario stores are not currently accepting returns. They remain open for curbside pick-up only at this time.

Flexible and Easy Returns

You can return items purchased in-store or online at any Canadian Home Depot store, or you can arrange to have your online order picked up by contacting Customer Support.

 

Items Purchased in Our Stores

Items purchased at one of our Canadian stores can only be returned in-store. For fast, easy returns, keep your receipt. It not only ensures you get the proper credit for your purchase, but it also helps our Associates process your return quickly.

 

In-Store Returns FAQ

 

Items Purchased Online

For your convenience, items purchased on homedepot.ca can be returned to any of our Canadian stores within 180 days of purchase, subject to the Return Exceptions below.

If your online purchase was made with a The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, you have 365 days from date of purchase to return the items to any of our Canadian stores to receive a full refund, unless otherwise noted below.  All existing Return Policy rules apply.

Bring the item(s) with a copy of your shipping confirmation email to your local The Home Depot store for credit to your original tender or a The Home Depot store credit. If PayPal was used during your purchase, your Paypal account will be credited for the return amount. Merchandise must be returned in unused, like-new condition. Please see Return Policy Exceptions (below) for further details.

Online returns can also be made by contacting our Customer Support within 180 days of purchase only, regardless of payment method. An online purchase made with a The Home Depot Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account cannot be returned via telephone past 180 days from date of purchase. We'll arrange for your item to be picked up and returned, as well as provide you with a return authorization number (RA#).

 

Online Returns FAQ

 

Questions?

If at any time you have questions about returning an item purchased on homedepot.ca, please call our Customer Care Centre at 1-800-628-0525.

 

Return Policy Exceptions

Some Special Order returns are subject to a 15% restocking fee. Cancellations may also be subject to a 15% restocking fee. See the Special Services Desk for details.

We require an acceptable form of government-issued photo identification (see below for more details) for non-receipted returns and returns generated from purchases made with store credits. The Home Depot uses a third-party refund verification system. All returns are subject to verification system approval.

Gift cards, gift certificates and store credit cannot be exchanged or returned for cash, credit or cheque.

Holiday décor items, air conditioners, generators, furniture, televisions, printers, computers and unused gas powered equipment must be returned within 30 days of delivery or in-store purchase. Any product damage and/or defects must be reported within 30 days.

Major appliances are non-returnable. Items should be inspected thoroughly at the time of delivery. If you are not satisfied, refuse the item before signing the delivery receipt. Be sure to report any product defects or damages with the delivery agent. Damages must be reported within 48 hours of delivery. After 48 hours, you may visit your local store or call 1-800-759-2054 for assistance.

Used lawn tractors, lawn mowers, snow throwers and gas powered equipment (excluding generators) will be repaired if possible in accordance with manufacturer's warranty through a manufacturer authorized service contractor. Please contact the Customer Care Centre at 1-800-628-0525 for further information.

 

No returns on:

Custom products: No returns.

Custom-tinted paint department products: No returns.

Wallpaper and flooring samples: No returns.

Spas and hot tubs: No returns.

Standby Generators: No returns.

Utility Trailers: No returns.

 

Acceptable Forms of ID

You may be asked to present an acceptable form of government-issued photo identification for purchases and/or returns. Acceptable forms of ID include unexpired federal or provincial issued photo ID including driver’s license, military ID and passports. Your ID number/province will be collected and used solely for the purpose of fraud detection and making return authorization decisions. This data is transferred to and accessible by The Home Depot’s third-party return verification system outside of Canada and may be accessible under foreign laws. As a security measure, your ID number will be immediately hashed such that the ID number is not directly retained and cannot be connected to you except when used for this purpose.

To learn more, visit our Privacy & Security Statement which can be found at www.homedepot.ca under “Customer Support”.

 

Other Terms and Conditions

The Home Depot reserves the right to request valid identification prior to accepting merchandise for a return.

The Home Depot reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.

The Home Depot will only accept the return of merchandise purchased from The Home Depot store.

Items purchased at a U.S. The Home Depot store may not be returned in Canada.

Purchases made with a Customer Agreement must be returned to the same location in which it was purchased. See Special Services Desk for details.

* The Home Depot may issue a cheque for refunds over $1,000 (cheques are mailed from Home Depot's Store Support Centre in Atlanta, GA).

Effective November 2016.