Pro Xtra Terms & Conditions - Coming this Fall


PRO XTRA PROGRAM

Home Depot of Canada Inc.

Pro Xtra Program

Terms and Conditions – Effective Date: Fall 2018

The Home Depot Pro Xtra Program (the "Program") is a commercial customer rewards program offered by Home Depot of Canada Inc. ("The Home Depot"). As a member of the Program, you may qualify to receive certain benefits described below.

By registering for the Program, and by your continued participation in it, you agree to these Terms and Conditions, including any amendments which may be made by The Home Depot from time to time in its sole discretion. Please review these Terms and Conditions carefully, and return to the Program Website regularly to check for amendments. The Home Depot is committed to serving you and we thank you for your business. We hope the Program demonstrates our commitment to serving your commercial needs and our appreciation of your business.

1. Eligibility, Registration and Membership

    Eligibility: To be a Member of the Program, the commercial customer must be a business operating under a business name registered in, and conducting business in, Canada (including without limitation corporations, partnerships, and sole proprietors) and the business owner or authorized signing officer of the business must be a legal resident of Canada. The Program is not open to natural persons. Individuals transacting for personal or household purposes, government entities, and The Home Depot Premier Program members do not qualify for the Program.

    Registration: Eligible members may register for the Program at HomeDepot.ca/ProXtra (the “Program Website” or “Website”). A valid business email address is required in order to access your Pro Xtra Online Account on the Program Website, to which we will send regular Program administration communications. If you cannot provide a valid email address, The Home Depot will not be able to register you in the Program. Once your registration has been received by The Home Depot, you will receive a “Welcome” email to confirm your status as a Member in the Program (“Membership Date”).

    Upon successful registration in the Program, Members will receive a “Pro Xtra ID”, which is simply the business telephone number and/orbusiness mobile number. If Member pays using its Home Depot commercial card (if actively linked to Member’s Pro Xtra Online Account as further described below), the card will function as Member’s Pro Xtra ID.

    Membership: There is no Membership fee to participate in the Program. In order to provide you with the best Member experience, your Pro Xtra Online Account will be linked to a homedepot.ca My Account, so that you can take care of business seamlessly online. The valid email address provided during Program registration will be your single account sign in for both Pro Xtra and homedepot.ca.

    Providing false information or omitting any information required to complete Program Website registration may be grounds for denial or termination of Membership in the Program, and/or cancellation of any benefits. Membership in Pro Xtra will automatically terminate if a Pro Xtra Member elects to become a Premier Program member and any Pro Xtra Rewards (as per Section 3 of these Terms and Conditions) earned up to the Premier Program membership date may continue to be redeemed in accordance with these Program Terms and Conditions and the Premier Program Terms and Conditions. In the event of inconsistency between the two, these Program Terms and Conditions shall govern. Subject to applicable law, The Home Depot may elect to automatically redeem any such remaining Pro Xtra Reward Points as The Home Depot Gift Cards and mail the gift cards to the Premier Member Company.

    You can verify the accuracy of your account information by logging into your Pro Xtra Online Account on the Program Website. Accurate mailing address information is required in order to receive Gift Card redemptions and your Fuel Savings Card.

    Membership with The Home Depot Commercial Card: Members that desire to earn Fuel Savings (described below) or participate in the 60 Day Payment option (described below) must also be a Cardholder (defined below) of an active Canadian The Home Depot Commercial Revolving (CRC) or Commercial Account (PROX) credit card (each, a "Home Depot commercial card") account in Good Standing (defined below). Member Cardholders must link their Home Depot commercial card to their Pro Xtra Online Account in order to earn exclusive benefits offered only on Home Depot commercial card purchases. Members may link their Home Depot commercial card at the time of Program registration. Members may also link a Home Depot commercial card after registration, however, Member will not begin to earn exclusive benefits associated with Home Depot commercial card purchases until the card is successfully linked to Member’s Pro Xtra Online Account. Under these Terms and Conditions, a "Cardholder" is the registered business that has been issued a Home Depot commercial card account in its name. "Good Standing" means, in respect to a Member's Home Depot commercial card account, the status of not having one’s Home Depot commercial card account terminated or rights and privileges in respect of the Home Depot commercial card or account withdrawn according to Citi Cards Canada Inc.'s standard credit risk policies in effect from time to time.

    If you are not already a Cardholder, you must first successfully apply for a Home Depot commercial card. Visit the Pro Desk at your local The Home Depot store or click here to apply. Providing false information or omitting any information required to complete a Home Depot commercial card application may be grounds for denial or termination of Membership in the Program, and/or cancellation of any benefits.

    Under these Terms and Conditions, an "Authorized Buyer" is an individual or entity other than the Cardholder authorized to charge transactions to the Cardholder's Home Depot commercial card Account.

    Qualifying Purchases and Qualifying Paint Purchases (each defined below) made by Authorized Buyers will contribute to the Quarterly Rewards (defined below) and Fuel Savings of Cardholders, but Authorized Buyers will not personally collect, view or redeem Quarterly Rewards or Fuel Savings for such Qualifying Purchases and Qualifying Paint Purchases. All Authorized Buyers under a Cardholder's commercial card account will be automatically associated with that Cardholder's account as of the Cardholder's Membership Date (defined above) for the purposes of the Cardholder earning Quarterly Rewards and Fuel Savings under the Program. Additionally, any new Authorized Buyers added to a Cardholder's Home Depot commercial card account after the Cardholder's Membership Date will also automatically be associated with that Cardholder's account for the purposes of the Cardholder earning Quarterly Rewards and Fuel Savings under the Program.

    Upon successful registration in the Program, Members will receive a “Pro Xtra ID”, which is simply the business telephone number and/or business mobile number. If Member pays using its Home Depot commercial card (if actively linked to Member’s Pro Xtra Online Account) the card will function as Member’s Pro Xtra ID. If Member does not link a Home Depot commercial card to its Pro Xtra Online Account, Member can still access the purchase tracking benefit of Pro Xtra so long as Member presents its Pro Xtra ID at the time of purchase. If Member forgets to use its Pro Xtra ID, simply use the “Add Receipt” function on Member’s Pro Xtra Online Account within twenty-four 24 months of the purchase.

2. Pro Xtra Qualifying Purchases and Qualifying Paint Purchases

    Under these Terms and Conditions, "Qualifying Purchases" are commercial purchases made by a Member (or Authorized Buyer as applicable) at The Home Depot retail stores in Canada or on homedepot.ca (when logged in to Member’s Pro Xtra Online Account), excluding taxes, prior purchases, cash advances, interest fees, delivery charges, warranties, protection agreements, billing, fees and payments, purchases of gift cards, or purchases made at affiliates of The Home Depot. Qualifying Purchases do not include Qualifying Paint Purchases (defined below).

    Under these Terms and Conditions, “Qualifying Paint Purchases” are purchases of select in-Stock and special order paints, stains or primers from BEHR®, KILZ®, CIL® and GLIDDEN® totalling $2,000.00 or more based on a rolling 12 month spend, made by a Member (or Authorized Buyer as applicable) at The Home Depot retail stores in Canada and on homedepot.ca (when logged in to Member’s Pro Xtra Online Account), excluding taxes, prior purchases, cash advances, interest fees, delivery charges, warranties, protection agreements, billing, fees and payments, purchases of gift cards, or purchases made at affiliates of The Home Depot. Qualifying Paint Purchases are subject to change from time to time.

    Qualifying Purchases and Qualifying Paint Purchases are subject to change from time to time. Please confirm the then-current Terms and Conditions posted on this Website at the time of purchase. Pro Xtra rewards may not be collected retroactively on past purchases or on purchases made prior to the Membership Date. Quarterly Rewards as described herein as of the Effective Date of these Terms and Conditions may not be retroactively collected on purchases made prior to such Effective Date.

3. Pro Xtra Rewards

    a. QUARTERLY REWARDS

    i. Summary

  1. Members that make Qualifying Purchases and Qualifying Paint Purchases using their Pro Xtra ID will earn towards Quarterly Rewards.
  2. Quarterly Rewards will be issued automatically in the form of electronic The Home Depot gift cards only (“Quarterly Gift Card”).
  3. Quarterly Rewards will accrue from the date of the first Qualifying Purchase and/or Qualifying Paint Purchase made with Member’s Pro Xtra ID.
  4.  

    ii. Collecting Quarterly Rewards

    Quarterly Rewards can be collected based on the amount of each Qualifying Purchase and Qualifying Paint Purchase made by Member using their Pro Xtra ID. Quarterly Rewards will be calculated as follows:

 

A. Quarterly Reward based on Qualifying Purchases in the quarter.

Earned based on Member’s Tier (calculated based on rolling 12 month Qualifying Purchase spend)

 


+

 

B. Quarterly Reward based on Qualifying Paint Purchases in the quarter.

Earned based on rolling 12 month Qualifying Paint Purchase spend.


=

 

Total Quarterly Reward

 

    A.

    Spend Total

    (Total Value of Qualifying Purchases and Qualifying
    Paint Purchases made by Member using Pro Xtra ID
    in rolling 12 month period ending in the applicable
    quarter)

    Tier Level Quarterly Reward Collection Rate on Qualifying Purchases Only
    (Not on Qualifying Paint Purchases)
    $0 - $9,999 Silver Members will collect 0.5% of their Qualifying Purchase spend within the qualifying Quarterly period
    $10,000 - $49,999 Gold Members will collect 2% of their Qualifying Purchase spend within the qualifying Quarterly period
    $50,000 + Platinum Members will collect 4% of their Qualifying Purchase spend within the qualifying Quarterly period

    Note: Member’s current tier level is based on a rolling 12 month spend and will not reset so long as Member meets the applicable spend threshold for the current tier. Above tier rates apply to all Qualifying Purchases. Qualifying Paint Purchases will follow the tier rates below

    B.

    Qualifying Paint Purchases Spend Total
    (Total Value of Qualifying Paint Purchases made
    by Member using Pro Xtra ID in rolling 12 month
    period ending in the applicable quarter)
    Quarterly Reward Collection Rate on Qualifying Paint Purchases Only
    $2,000 - $7,499 Members will collect 10% of their Qualifying Paint Purchase spend within the qualifying Quarterly period
    $7,500 - $19,999 Members will collect 15% of their Qualifying Paint Purchase spend within the qualifying Quarterly period
    $20,000 + Members will collect 20% of their Qualifying Paint Purchase spend within the qualifying Quarterly period

    Example 1: Calculating Qualifying Purchases, Qualifying Paint Purchases and resulting Quarterly Rewards for a Member that successfully signed up to the Program on November 1, 2018.

    Transaction

    Quarterly Reward earned on Qualifying Purchases

    Quarterly Reward earned on Qualifying Paint Purchases

    Total Quarterly Reward

    Transaction 1: Qualifying Purchase on eligble paint products (spent $1500)

    $1500 at 0.5% earn rate = $7.50

    No paint reward earned.

    $7.50

    Transaction 2: Qualifying Purchase on eligible paint products (spent $550)

    $499 at a 0.5% earn rate = $2.49

    $51 at a 10% paint earn rate = $5.10

    $7.59

    Transaction 3: Qualifying Purchase on non-paint products (spent $250)

    $250 at a 0.5% earn rate = $1.25

    No paint reward earned.

    $1.25

    Total Earned

    $11.24

    $5.10

    $16

    (rounded down from $16.34 to the nearest dollar. $0.34 will carry forward to the next Quarter)

    For the purpose of calculating the value of Qualifying Purchases and Qualifying Paint Purchases, each transaction will be rounded down to the nearest dollar. Additional cents that are not calculated into the value of a Qualifying Purchase and Qualifying Paint Purchase cannot be carried forward and for the purpose of calculating Quarterly Rewards only will be void. Quarterly Rewards will be rounded down and issued only in whole number values, starting at $10 minimum, and increasing in $1 increments.

    If Member forgets to use its Pro Xtra ID, simply use the “Add Receipt” function on Member’s Pro Xtra Online Account within twelve (12) months of the particular Qualifying Purchase and/or Qualifying Paint Purchase. If the eligible receipt is added before an upcoming Quarterly Reward issuance, it will count towards that Quarterly Reward. If the eligible receipt is added after a particular Quarterly Reward issuance and before twelve (12) months of the Qualifying Purchase and/or Qualifying Paint Purchase, it will count towards the Member’s Tier Level calculation. If the eligible receipt is added after twelve (12) months of the Qualifying Purchase and/or Qualifying Paint Purchase, it will not count towards any Quarterly Reward, but will still appear in Purchase Tracking for up to 2 years from original purchase date.

    All Quarterly Rewards will be deemed correct unless a claimed discrepancy can be substantiated by the Member to the satisfaction of The Home Depot. Discrepancies must be addressed to Member Services within three (3) months of the purchase date.

    iii. Quarterly Rewards and Returns

    Any and all returns of merchandise from Qualifying Purchases and Qualifying Paint Purchases shall be subject to The Home Depot's return policy. Quarterly Rewards will be deducted from a Member's Pro Xtra Account for merchandise returned from prior Qualifying Purchases. Deductions in Quarterly Rewards for returned merchandise shall be completed at the end of the applicable quarter. Your updated Quarterly Rewards total can be viewed in your Pro Xtra Online Account information on the Website.

    iv. Automatic Posting of Quarterly Rewards

    Quarterly Rewards will be posted to your Pro Xtra online account and will be issued on a quarterly basis. The quarters are as follows:

    Quarterly Period When Quarterly Rewards are issued
    August 1 to October 31 First Week of November
    November 1 to January 31 First Week of February
    February 1 to April 30 First Week of May
    May 1 to July 31 First Week of August

    Quarterly Rewards are issued as electronic Quarterly Gift Cards. Members which have collected a minimum of ten dollars ($10) of Quarterly Rewards will receive a electronic Quarterly Gift Card, posted automatically in Member’s Pro Xtra Online Account within two (2) weeks after the end of the Quarter. If a Member does not wish to receive its Quarterly Reward in electronic format, Member’s Pro Xtra Online Account Preferences must be updated to opt in to receive physical Quarterly Gift Cards, which will be mailed to the business address associated with the Account, unless an alternate shipping address is provided, within three (3) weeks of request. Shipments cannot be made outside of Canada or to P.O. boxes. The Home Depot is not responsible for gift cards that are lost, late, misdirected, mutilated or damaged.

    The issued Quarterly Gift Cards are subject to the Home Depot gift card terms and conditions described on the card. Quarterly Rewards have no value until issued in Quarterly Gift Card form. Subject to applicable law, if Member’s Pro Xtra Online Account shows that Member has $0 in qualifying spend (Qualifying Purchases and/or Qualifying Paint Purchases) for a continuous, uninterrupted period of twelve (12) months and Member has not earned or redeemed a Quarterly Reward during this 12-month period, any Quarterly Rewards valued at less than ten dollars ($10) in Member’s Pro Xtra Online Account will be declared void. Upon the death (or, in the case of a company, dissolution) of any Member, Quarterly Rewards will not be issued following the time of death or dissolution and Membership in the Program will be terminated.

    b. FUEL SAVINGS
    Exclusive Home Depot Commercial Card Benefit

    i. Member Cardholders and Authorized Buyers can earn 10¢ per litre fuel savings off of the stated price per litre of motor fuel purchases at participating Petro-CanadaTM retail sites in Canada (which includes North Atlantic retail sites in Newfoundland & Labrador) (“Fuel Savings”). The number of litres available for Fuel Savings is based on the cumulative total Qualifying Purchases over $100 CDN in a monthly period, as described in more detail below. Fuel Savings will accrue from any Qualifying Purchases made on or after the Member’s Membership Date or, in the case of Members in the Pilot Region, when the Member links its Home Depot commercial card to its Pro Xtra Online Account, whichever is later. Fuel Savings can be redeemed by Cardholders for any grade of motor fuel (gasoline and diesel) purchases at participating Petro-Canada retail sites in Canada (which includes North Atlantic retail sites in Newfoundland & Labrador), upon presentation of a Program-issued Fuel Savings card.  The Fuel Savings card will be mailed in a Welcome Kit, based on the mailing address in your Pro Xtra account. Please verify this address for accuracy.  Members in the Pilot Region will only receive a Welcome Kit after they have successfully linked their Home Depot commercial card to their Pro Xtra Online Account.  The Home Depot is not responsible for any delay in receiving your Fuel Savings card, nor any delayed Fuel Savings while your card is in transit to you.  The Fuel Savings card is also subject to Petro-Canada’s Preferred PriceTM Card Terms and Conditions available at www.petro-canada.ca/preferredterms for your review.

    Petro-Canada is a Suncor business.  ™ Trademark of Suncor Energy Inc. Used under licence.

    ii. Collecting Fuel Savings

    In order to earn Fuel Savings, a Member Cardholder or Authorized Buyer must make a Qualifying Purchase using the Member Cardholder’s active Home Depot commercial card in Good Standing that is linked to their Pro Xtra Online Account.

    The number of litres available for Fuel Savings accrues on a monthly basis for each Member Cardholder based on the value of one percent (1%) of the cumulative total of Qualifying Purchases made by a Member Cardholder or Authorized Buyer(s) over $100 in a monthly period converted to litres at a 10¢/litre rate, as described in more detail below.

    Fuel Savings Example: Member Cardholders and Authorized Buyer(s) with a Home Depot commercial card registered to the Member’s Pro Xtra Online Account spend $1630.00 CDN on Qualifying Purchases during an applicable monthly period. For Qualifying Purchases of $100 and over in an applicable monthly period, the Member earns one percent (1%) of the value of the Qualifying Purchase converted to litres at a 10¢/litre rate to which the Fuel Savings can apply for that month.

    Month 1 Qualifying Purchases
    (tax exclusive)
    Calculation
    (1% of Qualifying Purchases)
    Earned Litres loaded onto 10¢/litre Fuel Savings card
    (10¢/litre conversion rate of 1% of Qualifying Purchases)
    Transaction 1 $37.50 0 0
    Transaction 2 $100
    Plus Transaction 1 = $137.50
    1% of $137.50 = $1.375 13 L
    Transaction 3 $1500
    Plus Transactions 1 and 2 = $1,637.50
    1% of $1,637.50 = $16.3750 163 L
    Cumulative Monthly Total $1,637.50 1% of $1,637.50 = $16.375 163 L

    The number of Fuel Savings litres accrued will be credited automatically each month to the Member’s Fuel Savings account and loaded onto the Member’s Fuel Savings card. The litres available to a Member for Fuel Savings will be calculated on a monthly basis based on the Qualifying Purchases over $100 made during the applicable month. Each month begins on the 16th day of the month, and ends on the 15th day of the following calendar month.  Fuel Savings will be awarded during the 1st week of the following month. For example, Fuel Savings would accrue from January 16 - February 15, and then be awarded by March.

    iii. Redeeming Fuel Savings

    Fuel Savings are redeemable at any participating Petro-Canada retail sites in Canada (which includes North Atlantic retail sites in Newfoundland & Labrador), when paying at the pump or inside the station in combination with a form of payment accepted at Petro-Canada (which includes North Atlantic retail sites in Newfoundland & Labrador). To redeem Fuel Savings, Member must present his or her Fuel Savings card prior to presenting payment for the motor fuel purchase. Only one Fuel Savings card or Petro-Canada Preferred Price card is allowed per transaction.

    If, prior to dispensing fuel, a Member has a Fuel Savings balance greater than the litres of fuel to be purchased in the transaction, the excess amount of Fuel Savings will still be available for the Member to redeem at a later time.  If a Member purchases more fuel than the Fuel Savings available for the transaction, the extra fuel will not be subject to the Fuel Savings and the Member will be charged the price posted at the pump. Fuel Savings do not expire.

    To view your Fuel Savings card balance, please visit www.petro-canada.ca/preferredpricecardbalance.

    Please remember that a Member will not be able to earn or load Fuel Savings onto Member’s Fuel Savings Card if its Home Depot commercial card account is not in Good Standing at the time Fuel Savings would otherwise be earned or at the time of loading, as the case may be. Member’s Fuel Savings will be suspended until its Home Depot commercial card achieves Good Standing status.  Subject to applicable law, if Member’s Home Depot commercial card is not in Good Standing for a continuous, uninterrupted period of twelve (12) months, the Fuel Savings in Member’s account that are not yet loaded onto a Fuel Savings Card will be declared void. 

    Subject to applicable law, if Your Home Depot commercial card account is permanently closed under the terms of that account by The Home Depot Credit Card provider, any Fuel Savings collected and not yet loaded onto a Fuel Savings Card will be declared void.

    iv. Fuel Savings and Returns

    Any and all returns of merchandise from Qualifying Purchases shall be subject to The Home Depot's return policy. Fuel Savings will be deducted from a Member's Fuel Savings account for merchandise returned from prior Qualifying Purchases. Deductions in Fuel Savings for returned merchandise shall be completed at the end of the applicable month before monthly Fuel Savings are loaded onto Member’s Fuel Savings card.. To view your Fuel Savings card balance, please visit www.petro-canada.ca/preferredpricecardbalance, or call either the Pro Xtra Customer Service Centre at 1-800-759-2070 or the Petro Canada Customer Service Line at 1-800-668-0220, and provide your Fuel Savings card number and security code (both found on the back of the Fuel Savings card) to the agent.  Fuel Savings will be deducted following the same formula under which they are collected, regardless of whether the refund is made to The Home Depot commercial card or in cash or otherwise.

    v. Lost, Stolen, or Damaged Fuel Savings Cards

    Neither The Home Depot or Petro-Canada is responsible for lost, stolen or damaged Fuel Savings Cards. Please contact the Pro Xtra Customer Service Centre at 1-800-759-2070 if your Fuel Savings Card is lost, stolen or damaged. Once you report your lost, stolen or damaged card to The Home Depot, a replacement card will be sent to you in approximately two weeks’ time. The Home Depot is not responsible for any delay in sending you a replacement card or for any delayed Fuel Savings while we are replacing your card. Your replacement card will include the balance of litres remaining from the date your lost or stolen card was deactivated.  

    c. 60-DAY PAYMENT OPTION
    Exclusive Home Depot Commercial Card Benefit

    Member Cardholders are eligible to apply for a 60-day payment term on their Home Depot commercial card accounts when the card is linked to Member’s Pro Xtra Online Account.  Member Cardholders may sign up for this special offer when they register for the Program on the Website.  Existing Members of the Program can apply register for a 60-day payment terms on their The Home Depot commercial card accounts by logging into their Pro Xtra account on the Pro Xtra Website. If a The Home Depot Commercial Revolving credit card (CRC) account is enrolled, no interest will be charged for the first sixty (60) days and minimum monthly payments are required. If a The Home Depot Commercial Account credit card (PROX) is enrolled, the Cardholder will have sixty (60) days to pay each invoice in full and no late fees will apply if the balance is paid in full within this time period.  Successful enrollment into the 60-day payment terms will be detailed on Cardholder statements within one (1) to two (2) billing cycles from the date of application and will only apply to future purchases made after successful enrollment.  Should a Member at any time wish to return their account to 30-day payment term, they must call the customer service number on the back of their Home Depot commercial card. If you enroll a Commercial Revolving Card account, minimum monthly payments are required and interest will begin on unpaid balances after 60 days.  If you enroll a Commercial Account, you will have 60 days to pay each invoice in full. The 60-day payment feature will be visible on statements up to two billing cycles from the date of enrollment and will only apply to future purchases. To return your account to 30-day terms, please call the customer service number on the back of your credit card.

    d. REWARD POINTS

    i. Reward Points can no longer be collected as of the Effective Date of these Terms and Conditions, however, Members can earn other exciting Pro Xtra Rewards as described above.

    Member Cardholders which earned points ("Reward Points") before the Effective Date of these Terms and Conditions based on the total value of eligible Qualifying Purchases in a given year (see “Anniversary Dates” below) using a Home Depot commercial card in Good Standing can continue to redeem Reward Points for gift cards issued by The Home Depot or other select retailers as determined by The Home Depot in its sole discretion ("Gift Cards").  Any Reward Points collected before the Effective Date of these terms and Conditions will be posted to your Pro Xtra Online Account within two (2) weeks of a Qualifying Purchase, where you can view your total Reward Points. All Reward Points totals will be deemed correct unless a claimed discrepancy can be substantiated by the Member to the satisfaction of The Home Depot. Discrepancies must be addressed to Member Services within three (3) months of the purchase date.

    ii. Redeeming Reward Points

    Confirmed Members in Good Standing can redeem Reward Points at any time by logging on to their Pro Xtra Online Account on the Website or by calling the Pro Xtra Customer Service Centre at 1-800-759-2070. Reward Points may only be redeemed for Gift Cards and must be redeemed in accordance with stipulated minimum redemption levels (i.e. 2,500 Reward Points for a $25 Gift Card). Members must redeem Reward Points from the Website; Gift Cards will not be automatically mailed to customers at year end, the Anniversary Date, or any other time (unless otherwise expressly stated herein).

    To successfully redeem Reward Points, the Member must have sufficient Reward Points in his/her Reward Points account at the time of the request for redemption, and at the time the redemption request is processed. Requests will be processed and Gift Cards will be mailed to the Member within three (3) weeks of ordering. Shipments cannot be made outside of Canada or to P.O. boxes. The Home Depot is not responsible for Gift Cards that are lost, late, misdirected, mutilated or damaged. For the terms of use for each Gift Card, please visit each Gift Card supplier’s website. Reward Points may not be transferred, shared, gifted, pooled or assigned, and must be redeemed by the Member him/herself. Upon the death (or, in the case of a company, dissolution) of any Member, any Reward Points collected up to the time of death or dissolution will be deemed void and Membership in the Program will be terminated.

    Subject to applicable law, if your Home Depot commercial card account has $0 in spend for a continuous, uninterrupted period of twelve (12) months and Member has not made any redemptions during this period, the Reward Points in your Reward Points account will be declared void. However, please remember that a Member will not be able to earn or redeem Rewards Points if its Home Depot commercial card account is not in Good Standing at the time Rewards Points would otherwise be earned or at the time of redemption, as the case may be. Member’s Rewards Points will be suspended until its Home Depot commercial card achieves Good Standing status.  Subject to applicable law, if Member’s Home Depot commercial card is not in Good Standing for a continuous, uninterrupted period of twelve (12) months, the Rewards Points in Member’s Rewards Points account will be declared void. Subject to applicable law, if Your Home Depot commercial card account is permanently closed under the terms of that account by The Home Depot Credit Card provider, any Reward Points collected will be declared void.

    iii. Member Cardholders that earned Reward Points before the Effective Date of these Terms and Conditions were subject to the below collection terms:

    Spend Total Tier Level Rewards Points Collected
    First $9,999 (Spend $0-$9,999) Silver Members collected one (1) Reward Point for every two (2) dollars spent
    Next $40,000 (Spend $10,000 - $49,999) Gold Members collected three (3) Reward Points for every one (1) dollar spent
    All future spend over $50,000 or more Platinum Members collected five (5) Reward Points for each dollar spent starting at $50,000 or more

    For the purpose of calculating the value of Qualifying Purchases, each transaction will be rounded down to the nearest dollar. Additional cents that were not calculated into the value of a Qualifying Purchase cannot be carried forward and for the purpose of calculating Reward Points only will be void. Reward Points will be rounded down and issued only in whole number values.

    iv. Anniversary Dates and Reward Points

    The Tiers (Silver, Gold, Platinum) at which Members could collect Reward Points before the Effective Date of these Terms and Conditions reset each year on the Member's "Anniversary Date", the annual anniversary of the date on which the Member's registration for the Program was processed. For any Member who registered prior to April 27, 2009, the Anniversary Date will be the 1st of January. Therefore, effective January 1, 2010 (and each year thereafter on January 1) those Members resume collecting Reward Points at the Silver Tier ($0 spend), regardless of the Tier at which they were collecting points previous day. For Members who enrolled after April 27, 2009, the Anniversary Date will be day of Member’s Membership Date.

    v. Reward Points and Returns

    Any and all returns of merchandise from Qualifying Purchases shall be subject to The Home Depot's return policy. Reward Points will be deducted from a Member's Reward Points account for merchandise returned from prior Qualifying Purchases made before the Effective Date of these Terms and Conditions. Updated Reward Points total can be viewed in Pro Xtra Online Account on the Website. Reward Points are deducted following the same formula under which they collected, regardless of whether the refund is made to The Home Depot commercial card or in cash or otherwise. However, the number of Reward Points deducted as a result of the refund may not be equal to the number of Reward Points originally earned on the purchase.

    e. PAINT REWARDS POINTS

    i. Paint Reward Points can no longer be collected as of the Effective Date of these Terms and Conditions, however, Members can earn other exciting Pro Xtra Rewards as described above.

    Member Cardholders which expressly opted-in to the Pro Xtra Paint Rewards Program (the “Paint Program” or “Pro Paint”) before the Effective Date of these Terms and Conditions and earned points for Qualifying Paint Purchases (for the purposes of this section only, as defined below) using a Home Depot commercial card at participating locations (“Paint Reward Points”), can continue to redeem Paint Reward Points for Gift Cards.

    Prior to the Effective Date of these Terms and Conditions and for the purposes of this Paint Rewards Points section only, “Qualifying Paint Purchase” means purchases of select in-Stock and special order paints, stains or primers from BEHR®, KILZ®, CIL® and GLIDDEN® made by a Member (or Authorized Buyer as applicable) at The Home Depot retail stores in Canada and on homedepot.ca (when logged into Member’s Pro Xtra Online Account) excluding taxes, prior purchases, cash advances, interest fees, delivery charges, warranties, protection agreements, billing, fees and payments, purchases of gift cards, or purchases made at affiliates of The Home Depot.

    ii. Redeeming Paint Reward Points.

    Paint Reward Points can be redeemed the same way as Reward Points described above.

    iii. Member Cardholders that earned Paint Reward Points before the Effective Date of these Terms and Conditions were subject to the below collection terms:

    Note: The total combined value of Qualifying Purchases and Qualifying Paint Purchases (as defined in this section only) made on a given Home Depot commercial card account in a given year affected the rate at which a Member could accumulate Paint Reward Points.

    Tier Transaction Total Paint Reward Points Collected
    Silver First $9,999 (Spend $0 - $9,999) Members collected ten (10) Paint Reward Points for every one (1) dollar spent
    Gold Next $40,000 (Spend $10,000 - $49,999) Members collected fifteen (15) Paint Reward Points for every one (1) dollar spent
    Platinum Spend $50,000 and above Members collected twenty (20) Paint Reward Points for every one (1) dollar spent

    Note: Paint Reward Points accrued from the date of issuance of the email confirming your status as a Pro Paint Member.

    iv. Paint Reward Points and Returns

    Any and all returns of merchandise from Qualifying Paint Purchases (as defined in this section only) shall be subject to The Home Depot's return policy. Paint Reward Points will be deducted from a Member's Pro Xtra Program Reward Points account for merchandise returned from prior Qualifying Paint Purchases. Paint rewards will be deducted based on the members tier at the time of the return. Deductions of Paint Reward Points for returned merchandise shall be completed within two (2) weeks of the return. The number of Paint Reward Points deducted as a result of the refund may not be equal to the number of Paint Reward Points originally earned on the purchase.

4. Privacy

When you register for the Program, The Home Depot will collect personal information, including your name, address, telephone number and e-mail address. We use this information, in conjunction with authorized representatives and third party service providers, to administer your participation in the Program and to redeem Pro Xtra Rewards. Through your participation in the Program, The Home Depot may gather information about the purchasing behaviour of its Members which will be used to improve the ways in which we serve the Members and other customers. Additionally, when registering, you will be given the option to opt-in to receive promotional emails from The Home Depot about Pro Services and the Pro Xtra Program (you can unsubscribe at any time). You may also be given the opportunity to provide your personal information to third parties for services and programs related to the Program. For more details about The Home Depot's privacy policy, click Privacy & Security.

You can contact us or otherwise communicate your privacy concerns by:

calling us at 416-386-5841

e-mailing us at privacycanada@homedepot.com

accessing your account information on the Website

registering or changing your privacy preferences at www.homedepot.ca/en/home/customer-support/unsubscribe.html. Please allow up to ten (10) days for your preferences to be processed.

writing us at the address below (please include your e-mail address and phone number with your correspondence along with the information needed to support your request):

Home Depot of Canada Inc.
Attention: Privacy Office
400-1 Concorde Gate
Toronto, Ontario
M3C 4H9

5. Program Modifications

The Home Depot reserves the right to cancel, suspend, modify or amend the Program or these Terms and Conditions at any time with or without prior notice. Any such changes will be made in new Terms and Conditions posted on the Website, and will be effective from the date of posting unless stated otherwise. You are solely responsible for checking the Website to be aware of the current Terms and Conditions for the Program.

From time to time, The Home Depot may (but is under no obligation to) offer special bonuses, rewards, gifts or benefits ("Rewards") to some or all Members Eligibility for such Rewards will be determined by The Home Depot in its sole discretion, and may be subject to additional terms and conditions released in association with such a Reward offer.

6. Taxation

Any applicable federal, provincial and local taxes connected to the redemption of Reward Points, Paint Reward Points, Fuel Savings, or receipt of Gift Cards or Quarterly Gift Cards through the Program are the sole responsibility of the Program Member. The Home Depot does not assume and will not be liable for any taxes which may be or become payable by Member including any taxes resulting from or arising as a consequence of Member’s participation in the Pro Xtra Program, and Member will indemnify and save harmless The Home Depot and its owners, parents, officers, shareholders, affiliates, subsidiaries, associates, directors, employees, subcontractors, and agents from and against all such taxes.

7. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein. All decisions regarding the interpretation of these Terms and Conditions shall be at the sole discretion of The Home Depot, and shall be final and binding in all respects. To report an apparent discrepancy, or to inquire with respect to your Pro Xtra Online Account, please contact Member Services. If you disagree with any amendments to the Program or to these Terms and Conditions, your sole recourse will be to terminate your Membership in the Program.

In no event shall The Home Depot's liability with respect to the Program and the Pro Xtra Rewards, including Reward Points, Paint Reward Points, Fuel Savings, Quarterly Rewards, Gift Cards, and Quarterly Gift Cards, including liability for negligence or breach of contract, be greater than the value of the applicable Pro Xtra Reward claimed at the time the dispute arose. Any proceedings relating to matters regarding the Program shall be brought exclusively in the courts of the City of Toronto in the Province of Ontario and orders of such Ontario courts shall be binding on The Home Depot and Program Members.

8. General Terms and Conditions

Reward Points, Paint Reward Points, Fuel Savings, and Quarterly Rewards have no cash value, cannot be exchanged or redeemed for cash or credit, may not be used with any other offer, promotion or discount, cannot be combined with cash to obtain a gift card, and cannot be earned from or transferred to any other account or rewards program.

Program Members have no ownership interest in collected Reward Points, Paint Reward Points, Fuel Savings, or Quarterly Rewards, and collected Reward Points, Fuel Savings, and Quarterly Rewards do not constitute property of the Members.

Use of the word "earn" in marketing materials in relation to the Program shall mean "collect" and shall not infer that the Reward Points, Paint Reward Points, Fuel Savings, or Quarterly Rewards have any value until they are presented for redemption, or in the case of Quarterly Rewards, posted to Member’s Pro Xtra Online Account as a Quarterly Gift Card (or mailed to Member as a plastic Home Depot gift card). Reward Points, Paint Reward Points, Fuel Savings, and Quarterly Rewards may not be purchased or sold and are not transferable except as otherwise stated herein.

This Program is void where prohibited by federal, provincial or local law.

By registering to become a Member, you represent and warrant that you are doing so as business owner or authorized signing officer of the registered business associated with the Pro Xtra membership, and that participation in the Program is not prohibited or restricted by any relevant company policies.

Despite our best efforts to ensure accuracy, errors occasionally occur. The Home Depot reserves the right to correct such errors at any time even if it affects pending, erroneously awarded, or erroneously redeemed Reward Points, Paint Reward Points, Fuel Savings, Quarterly Rewards, Gift Cards, or Quarterly Gift Cards.

By enrolling in the Program, Member accepts the Terms and Conditions and Member (and if Member has a Home Depot commercial card, the Cardholder and any Authorized Buyer as well) release The Home Depot and hold The Home Depot and its authorized agents harmless from any claim, liability or damage relating to the Program, Reward Points, Paint Reward Points, Fuel Savings, Quarterly Rewards, Gift Cards, and Quarterly Gift Cards.

Fraud or abuse relating to the collection and/or redemption of Reward Points, Paint Reward Points, Fuel Savings, and/or Quarterly Rewards will result in your forfeiture of all collected Reward Points, Paint Reward Points, Fuel Savings, and/or Quarterly Rewards, as well as termination of your Program Membership and voiding of any Reward Points, Paint Reward Points, Fuel Savings, Quarterly Rewards, and other Pro Xtra Rewards. The Home Depot reserves the right to pursue legal action in the event of fraud, misrepresentation, abuse or violation of these Program Terms and Conditions.

Reward Points, Paint Reward Points, Fuel Savings, and Quarterly Rewards have no cash value and cannot be purchased.

As a condition of membership, Members may receive Reward Points, Paint Reward Points, Fuel Savings, and Quarterly Rewards statements, Program updates and other related materials which will be posted on the Website at the discretion of The Home Depot, and may be mailed or emailed to the Member upon request. The Home Depot reserves the right to cease mailing Program updates and related materials to any Member.

To cancel your Program membership at any time, please contact the Pro Xtra Customer Service Centre at 1-800-759-2070. You will cease to earn Rewards Points, Paint Reward Points, Fuel Savings, and Quarterly Rewards (if applicable) upon the date of cancellation and any Reward Points, Paint Reward Points, Fuel Savings, and/or Quarterly Rewards collected will be declared void, subject to applicable law.

In the event of any inconsistency or discrepancy between the terms and conditions of these Program Terms and Conditions or other statements contained in any Program-related materials and/or advertising, the terms and conditions of these Program Terms and Conditions shall prevail, govern and control.

In the event of a discrepancy between the English language version and the French language version of the Program Terms and Conditions, the English version shall prevail, govern, and control.

Questions?

Any questions regarding the Program, your Pro Xtra Online Account, Quarterly Rewards, Fuel Savings, Reward Points, and/or Paint Reward Points be directed to the Pro Xtra Customer Service Centre at 1-800-759-2070. Member Service representatives are available to assist you from 7 a.m. to 9 p.m. ET, Monday through Friday, and 8 a.m. to 5 p.m. ET on Saturdays.