Here are the terms of the limited lifetime warranty as stated in the warranty guide:
The retailer of this product, hereby warrants, subject to the conditions set forth below, that it will either repair or replace, at its option, this product if it proves to be defective by reason of improper workmanship or materials within the original purchaser's lifetime. In order to obtain repairs or replacement under this limited warranty, you must bring this product, with proof of purchase, to the retailer's store in which you bought it. Original purchaser: This limited warranty is limited to the original purchaser at retail of this product from the retailer. Except to the extent prohibited by applicable law, no other warranties, whether express or implied, including the warranties of merchantability and fitness for a particular purpose, shall apply to this product. Under no circumstances shall the retailer be liable for consequential or incidental damages in connection with this product. To the extent the retailer is prohibited by applicable law from excluding implied warranties, the duration of such implied warranties which are not excludable shall be the original purchaser's lifetime. Some states do not allow the limitation on how long an implied warranty lasts, so the above limitation on the duration of implied warranties which are not excludable, if any, may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion of incidental or consequential damages may not apply to you. The retailer neither assumes nor authorizes any representative or other person to assume for it any obligation or liability other than such as is expressly set forth herein. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Contact our Customer Service Team at 1-877-ONE-LOCK or visit www.HomeDepot.com.
Hopefully this helps. If you should have any further questions, please contact us at the number listed above and we will gladly answer them for you. Thank you for your question.
Answered by: Defiant Door Lock
Date published: 2021-10-05