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Defiant Hubspace Square Matte Black Smart Electronic Wi-Fi Deadbolt Works with Google Home & Amazon Alexa

Model # HSGC9X9D01AJ|Store SKU # 1001717172

Defiant Hubspace Square Matte Black Smart Electronic Wi-Fi Deadbolt Works with Google Home & Amazon Alexa
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Colour/Finish Matte Black is an available option for this product and is currently selected
Colour/Finish Satin Nickel is an available option for this product and is not currently selected
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Overview

Model # HSGC9X9D01AJ Store SKU # 1001717172

The Bluetooth locks contains 1 admin pin with 10 users pins. Also, auto-lock is adjustable with delay of 10-240 seconds. Customer can also view event log and access history anytime.

  1. Easy installation with only a Phillips Screwdriver
  1. 2 Keys included
  1. Keyed pad outside, switch in side
  1. Dual backset adjusts to fit most doors
  1. Rekeyable to Defiant or any KW1 compatible key
  1. Meets ANSI Grade 3 standards
  1. Works with Google Home & Amazon Alexa

Manual

  1. Hubspace Installation_ and User Guide_EN.pdf
  2. Hubspace Installation and_ User Guide_FR.pdf
  3. Hubspa_ce Quick Start Guide.pdf
  4. Hubspace Trouble_shooting.pdf

The Home Depot will provide an accessible format of PDFs upon request. Please contact us at
1-800-628-0525.

Specifications

Dimensions

Assembled Depth (in inches)
4.5
Assembled Height (in inches)
8.2
Assembled Weight (in lbs)
2.72
Assembled Width (in inches)
4.85
Packaged Depth (in inches)
12
Packaged Height (in inches)
8
Packaged Weight (In lbs)
3.48
Packaged Width (in inches)
10

Details

Colour/Finish
Matte Black
Colour/Finish Swatch
Matte Black
Country of Origin
TW-Taiwan
Material
Alloy
Smart Technology
Smart

Warranty / Certifications

One year warranty limited for electronic components, and limited lifetime warranty for mechanical components. The warranty does not cover for normal wear and tear.
Hubspace Square Matte Black Smart Electronic Wi-Fi Deadbolt Works with Google Home & Amazon AlexaDefiant Hubspace Square Matte Black Smart Electronic Wi-Fi Deadbolt Works with Google Home & Amazon AlexaThe Bluetooth locks contains 1 admin pin with 10 users pins. Also, auto-lock is adjustable with delay of 10-240 seconds. Customer can also view event log and access history anytime.
Defiant
1001717172
CAD1592023-12-04
The Home Depot Canada
Hubspace Square Matte Black Smart Electronic Wi-Fi Deadbolt Works with Google Home & Amazon Alexa is rated 0.2 out of 5 by 110.
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Rated 3 out of 5 by from Works Fine, but app is missing obvious features. Purchased and installed product about 4-5 months ago. Deadbolt works well - it locks and unlocks as expected either manually, or using the keypad or app. Data communication between Hubspace app, AC receptacle, and deadbolt is solid. The Hubspace app, however, is missing two basic features. It doesn't track PINs and it can't schedule the deadbolt. The app logs deadbolt activity (when & how it's locked or unlocked), but it doesn't log who unlocked it, (which PIN was used). It can set up a schedule for the associated AC receptacle to turn on and off, but it can't lock/unlock the deadbolt on a schedule, e.g., lock at bedtime each night.
Date published: 2023-09-09
Rated 4 out of 5 by from Plenty of operating options [This review was collected as part of a promotion.] Defiant Smart WiFi Deadbolt Matte Black. With downloadable app, this deadbolt is set up is a few minutes. Nice feature is that is has an adjustable delay auto-lock. It can have 10 different user pin numbers to tell who is coming and going. Also comes with Wi-Fi Certified Smart Plug hub. Easy installation replaces any existing deadbolt in minutes. Key pad is not raised buttons, but a flat key pad. "Fat Finger" issues may be a problem.
Date published: 2022-10-23
Rated 4 out of 5 by from Bluetooth and Wi-Fi are a must I bought this lock today because it has Wi-Fi, something I needed to monitor my home with and didn't have it on my Wiser smart lock. Comparing the quality and construction of wiser it seemed more of the next step for home security, but this lock is decent and you can't go wrong with the price I paid for. The only downside is that I couldn't find any instructions on how to program the keypad, even checked the instruction YouTube video. I will call customer service in the morning and why couldn't you throw 4xAA's batteries in the box. The reason I bought this is because I see Home Depot behind the name of the product and I shop because of the great customer service. What's the return policy on this product?
Date published: 2023-04-12
Rated 4 out of 5 by from Good quality. wifi on a door lock scares me [This review was collected as part of a promotion.] So I put this on and it works great but I did not set up / activate the wifi feature. I’m not super techy and yes I my wifi network is password protected, but I’m still not comfortable with someone being able to unlock my door if they hack my network. Other than that, the lock works great with the code and i like to color and square design. It’s also nice that it has a back up key
Date published: 2022-10-21
Rated 2 out of 5 by from The app to device speed was fairly laggy / glitchy.... [This review was collected as part of a promotion.] The app to device speed was fairly laggy / glitchy. The numberpad on lock didn't work consistently - ended up returning for another product. Hoping of these tech features are resolved in a future release because the product seems very promising.
Date published: 2022-12-14
Rated 2 out of 5 by from Disappointing I installed and mechanically it worked perfectly, but stopped working about 30 seconds later. You have to sync the lock to the app on the phone. Initially it went great, with the lock opening and closing during the set up process as it should. But after that..... zip. Firstly the app goes into ten minutes plus of nothing. Zip. Then it would open, but not close. Tried EVERYTHING. Unload app, reload, re-sync, reboot phone, for 2 hours of fruitless frustration. I returned it for a better product.
Date published: 2023-07-25
Rated 3 out of 5 by from Easy Install and Setup Mechanical Issues and Loud The installation and setup with Wi-Fi, Alexa & Smarthub app was easy and 35 min going slowly. The issue I have is mechanical, the lock doesn't open or close smoothly, it hangs up and has to be forced about halfway through when turning the lock manually or with a key. The lock does function using a code or turning the lock with the app but it sounds like it's struggling and going to break. The mechanics are very loud and has a loud beep that hurts my dogs ears when I use it electronically.
Date published: 2023-01-08
Rated 2 out of 5 by from Cannot calibrate lock for depth of bolt hole I’ve used Schlage and Yale smart locks; both are good but cost more. Schlage’s will realize the bolt is thrown, even if not fully extended; this lock won’t. This is a problem because I have an iron door with an iron frame, and the hole for the deadbolt is about 1/4” too short. Unless I drill a 1” diameter hole through my iron frame, the app thinks the door is unlocked when locked via the app (even though it recognizes the door is locked when I throw the bolt shut manually, grrr!).
Date published: 2023-01-29
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What's the purpose of having multiple pins if the activity doesn't tell you which pin locked/unlocked the door?

Asked by: Jasmin
Hi Jasmin, As of right now the Defiant Wi-Fi deadbolt will give you notifications when the lock is used through a phone or on the actual keypad, However it will not tell you what code was used to open the door. You should get these notifications as soon as the lock is used and you are connected to Wi-Fi. If you have any questions about the Wifi or App, give our customer service team a call at 877-592-5233.
Answered by: Defiant Door Lock
Date published: 2023-04-24

Can this lock be programmed to lock at a certain time everyday?

Asked by: Mindy
I use an Alexa routine to automatically lock the door every night in case I forget to
Answered by: Ronald
Date published: 2023-02-13

Will this WiFi lock work with Google home?

Asked by: RRSi
Hi RRSi, Yes. This Defiant Hubspace keypad deadbolt will work with Google Home. If you have any further questions about this product, we would encourage you to contact our customer service team at 1-877-592-5233 (8 a.m. - 7 p.m., EST, Monday-Friday, 9 a.m. - 6 p.m., EST, Saturday). One of our customer service team members should be able to provide you with further assistance. Thank you for your question.
Answered by: Defiant Door Lock
Date published: 2023-01-27

Any reports of the key pad freezing or not functioning in cold weather?

Asked by: Winnipeger
Hi Winnipeger, Our Defiant Hubspace Square Matte Black Wi-Fi Deadbolt has been rated as ANSI Grade 3. This means that our product should function mechanically and electronically within a temperature range of -35 C to 66 C (-31 F to 150 F). The only issue you may possibly run into is the output voltage from the batteries. Colder conditions can affect voltage output and this unit will require 1.37 volts per AA battery for proper operation. We would suggest you research the temperature range for the power supply you intend to use as well. Thank you for your question.
Answered by: Defiant Door Lock
Date published: 2023-05-23

What's the lowest temperature can be use? Thank you!

Asked by: Max chiu
Hi Max chiu, these locks can be in -23 c to 49 c temperatures. If you have any other questions feel free to give our customer service team a call 877-592-5233 we are open 8 a.m. - 7 p.m., EST, Monday-Friday, 9 a.m. - 6 p.m., EST, Saturday
Answered by: Defiant Door Lock
Date published: 2023-10-02

What size hole does this require?

Asked by: Leander
Hi Leander, This deadbolt requires a 2-1/8" front and back bore hole with a 1" latch hole. Thank you for your question.
Answered by: Defiant Door Lock
Date published: 2023-03-20

Question 1 - Can you set an auto expiry date for the user code? Question 2: Can you delete the user code from the App

Asked by: Psalm
Hi Psalm, you can't set up a code to expire on a certain date/time, and yes you can delete user codes from the app. If you have any questions about the Wifi or App, give our customer service team a call at 877-592-5233.
Answered by: Defiant Door Lock
Date published: 2023-05-23

Hello, can the auto lock be disabled entirely? Can the lock be used with the app remotely away from home to unlock the door for someone? Can the lock be used without voice control e.g. Alexa & does the app display the battery life of the lock? Thank you

Asked by: Jeremy
Hi Jeremy, Yes the auto lock can be disabled. The lock can be used remotely as long as you are connected to Wifi. This lock can be used without voice controls, and the Hubspace app will display the battery life. If you have any questions about the Wifi or App, give our customer service team a call at 877-592-5233.
Answered by: Defiant Door Lock
Date published: 2023-03-28
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