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Overview

Model # 686974 Store SKU # 1001207604

The smartest, quietest and most efficient hybrid water heater on earth features a heat pump design making it 4x more efficient than standard electric water heaters. Smart Rheem 65 Gallon Hybrid Electric Water Heaters feature integrated Wi-Fi connectivity for important mobile alerts, like Water Leak Detection for potential added savings. Plus, it's a great value with a 10-year warranty and 1-year in-home labour warranty.

  1. Savings: when compared to the estimated annual operating cost of a standard electric water heater of like capacity, thanks to an amazing 3.50 energy factor and features that deliver long-term savings
  1. Smartest: exclusive water leak detection, other protective alerts and service notifications are sent straight to your phone for added peace-of-mind
  1. Quietest: operates at a sound level just above a whisper in other words, you won't even notice it's on
  1. Purchase savings: look for savings through your national/local government or utility provider
  1. Smart hot water: smart features like energy saver and high demand modes allow our hybrid to provide more hot water when needed while using less energy overall

Specifications

Dimensions

Assembled Depth (in inches)
25
Assembled Height (in inches)
64
Assembled Weight (in lbs)
225
Assembled Width (in inches)
25
Packaged Depth (in inches)
71
Packaged Height (in inches)
31
Packaged Weight (In lbs)
263
Packaged Width (in inches)
29

Details

Commercial/Residential
Residential
Country of Origin
MX-Mexico
Fuel Type
Electric
Household Size (People)
5+
Hybrid
Smart Technology
Smart
Water Heater Connection Location
Top
Water Heater Features
Wi-Fi
Water Heater Profile Type
Tall
Wattage (Watts)
4500

Warranty / Certifications

10 Year limited warranty on tank and parts, 1 year in home labour.
65 Gal. 10 Year Hybrid High Efficiency Smart Tank Electric Water HeaterRheem 65 Gal. 10 Year Hybrid High Efficiency Smart Tank Electric Water HeaterThe smartest, quietest and most efficient hybrid water heater on earth features a heat pump design making it 4x more efficient than standard electric water heaters. Smart Rheem 65 Gallon Hybrid Electric Water Heaters feature integrated Wi-Fi connectivity for important mobile alerts, like Water Leak Detection for potential added savings. Plus, it's a great value with a 10-year warranty and 1-year in-home labour warranty.
Rheem
1001207604
CAD24502024-06-23
The Home Depot Canada
65 Gal. 10 Year Hybrid High Efficiency Smart Tank Electric Water Heater is rated 4.1 out of 5 by 9.
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Rated 5 out of 5 by from Good Investment I ran a power logger on my old 3000W 50 gallon tank for about 45 days. My new tank is showing about 70% savings in power AND I don't run out of hot water anymore! My basement is also nice and cool now (not so great in the fall and spring) and I am using a duct fan to blow the cool air up into the bedrooms. With my regional rebates I am calculating a payback of less than 8 months (based on cost to upgrade from new regular electric tank) and will save up to $12,0000 over 10 years! (This is based in the Northwest Territories where we pay a small fortune for power @ $0.24/KWH). I also heat with a wood stove which provides a great heat source for the heat pump.
Date published: 2020-08-20
Rated 5 out of 5 by from High efficiency water heater The water heater is working flawlessly. A side benefit to the high efficiency and reduced electricity costs is the heat pump generates cool air. Located in our storage room, the heater keeps our storage room cool for storing vegetables, wine, and other foods.
Date published: 2019-08-26
Rated 5 out of 5 by from Bc Hydro Rebate Accepted I emailed BC hydro Re: rebate issue and received this reply. Apparently now accepted... Thank you for your email. In the past we have had some difficulty getting Home Depot to adjust the invoice to include the model number that would match the application. However, we have now been provided with a resource that will allow us to match their SKU with the Rheem model number.
Date published: 2019-12-01
Rated 1 out of 5 by from Need correct Model number for BC hydro rebate I bought a hybrid electric water heater: model # PROPH65T2RH350DC 65 gallon. The invoice from Home Depot showed a different Model number (686974) & BC hydro rebate will only accept the PROPH65T2RH350DC - Home Depot customer service will not deal with this & thus, I am unable to get my BC Hydro rebate.
Date published: 2019-08-27
Rated 1 out of 5 by from Wrong Model number They are using their own internal part number for this unit, so like the above reviewer stated you cannot get the rebate. Home Depot does not have the ability to write a note or reference on their invoice. So do not order this until they can fix their system.
Date published: 2019-10-05
Rated 5 out of 5 by from Very Happy and Great Cost Savings Purchased this to get around the high cost of my high efficiency propane water heater. Unit was delivered in a couple of weeks and was easily installed. Needed a 30 amp service and access to a drain for condensate and water overflow. The unit came complete with good instructions and a flood sensor as well. The unit was easy to program and get on my home WIFI system. It's nice that the software provides energy consumption data that makes it easy to track the unit's performance. It definitely produces cool air so you need to plan for a installation in a room that has some form of heating, especially in colder weather. I just opened up existing air supply ducts (supply and return) in my existing home heat pump heating system. This seems to be working well and is the lowest option for me. Also, as the room gets colder, the unit needs to run more to heat the water. I'm operating my room at about 18C. I purchased the 65 gallon unit so I would have enough hot water to enjoy showers and still be able to heat the water using only the heat pump to get the best operating cost as I did not want to use the in-tank electric heating elements. At this point, with about two weeks of use, I'm very happy. The unit is working well. I'm using about 4.5 to 5 kWhs per day for a family of two adults for an operating cost of $0.80/day verses my propane system that was costing about $3.00 per day, so a nice saving and about a 3 year payback. Would definitely recommend this unit to others using traditional electric or propane systems. Might be hard to make it pay on natural gas.....you would have to do the math.
Date published: 2019-09-26
Rated 5 out of 5 by from Great water heater so far We bought this 65 gallon hybrid water heater to replace two 40 gallon water heaters.There is only two of us in the house 95 % of the time and we have had it hooked up for 30 days now running on the heat pump mode only according to the app it used 61.8 kilo watts in 30 days.Very happy with it so far for efficiency and quietness.I installed it myself and other than venting it and the drain hook up it’s no different than hooking up a regular heater.
Date published: 2019-11-05
Rated 5 out of 5 by from Yes it will save you some money Cut our bill right in half at first month, but the foot print is quite large, we got a “super cold basement now”, not bad in the summer time, but it could be terrible in the winter ,lol I’m going to put a freezer right next to it :p
Date published: 2020-08-11
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Is this machine labelled as the Rheem PROPH65 T2 RH350. The BC Hydro rebate is only for the Rheem model number

Asked by: Nanaimoheat
The model number is on the tank, the model number in the catalogue is not the same, but get Home Depot to print you out a receipt with the correct model number and you can apply it to BC Hydro Rebate. I had a real difficult time with BC Hydro to actually get the rebate.  Keep all your receipts and submit.  We love the tank, saves money & is quiet.  Plus it is an air conditioner for the hot, summer months.  My hydro bill is 30 % less than last year with this new tank. 
Answered by: Gramma
Date published: 2019-11-22

Does this hybrid water heater require any special venting or different installation that what is required for a standard typical water heater?

Asked by: MarnieP
You can vent it outside or if venting inside you will need a minimum sized room. We have ours venting into the furnace room (15'x15') with no problems. I believe the manual is on line so you can get more specifics there. You also need a drain hose for the heat pump. Other than that, everything else is the same. It has been working well for us...would definitely recommend it.
Answered by: Patty
Date published: 2020-03-24

Can the tank lie down on its side for transport?

Asked by: MarnieP
Thank you for asking, MarnieP. Please do not lay any Tank Water Heater on its side, as this may damage internal parts of the water heater. If you have any further questions, please contact us at 1-800-995-0982. Thank you and have a great day.
Answered by: Rheem
Date published: 2020-03-24

Rheems hybrid water heaters... 1) If on Heat Pump setting, will electric heaters stay off even if demand is high? 2. I live alone, but sometimes have 4 visitors stay a few days. Would a 50-gal or a 65-gal unit be more economical and practical?

Asked by: Mellie
50 gallon would be best.  It gives you lots of water, it is efficient and will save money down the road.  We got the 65 gallon for the same price as the 50gallon.  They are expensive to install - about $1000.00 l and you will need a drainage line for the condensate from the air conditioner of the heat pump.  BC hydro does offer rebates of up to $1000.00 for the purchase and installation if done by electricians.  
Answered by: Gramma
Date published: 2020-03-09

Can this product qualify for NS efficiency rebate?

Asked by: Chung
Thank you for asking. Please contact NS for further information on the requirements for their rebate.
Answered by: Rheem
Date published: 2020-01-09

Is this tank, the same as the 65 Gallon hybrid tank that is on the Rheem website model # XE65T10HD50U1, that duct work can be added to. Thanks

Asked by: James
Hi James. Thanks for reaching out. The answer is yes. It is the same generation product, and can be ducted for both the intake and the exhaust. Hope this helps. Cheers.
Answered by: TheRheemExpert
Date published: 2019-07-22

I contacted Efficiency Nova Scotia and they indicated that there is a in-store rebate of $400 for these units. Home Depot are on their list of companies. Can you confirm this is the case and if the rebate can be done over the internet. Kevin

Asked by: Kevin
Thank you for asking, Kevin. Please contact The Home Depot Customer Support line at 800-466-3337.
Answered by: Rheem
Date published: 2020-01-09
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