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Overview

Model # B08M248MB6 Store SKU # 1001013881

Our upgraded, wired doorbell camera with added security and style. Video Doorbell Pro brings you next-level features like enhanced dual-band wifi, color night vision, and built-in Alexa Greetings, an exclusive Ring Protect subscription feature, that answer the door for you when you're busy. And with the slim design and faceplate options, youll find a finish to match your front door and style.

  1. With 1080p HD Video and Two-Way Talk, see, hear and speak to people from your phone, tablet or select Alexa-enabled device.
  1. Customize your motion zone settings to focus on areas you need to protect.
  1. Get a more reliable connection and fewer interruptions with dual-band (2.4GHz or 5GHz) wifi connectivity. See what triggered a motion alert with 6-second Pre-Roll video previews.
  1. Built-in Alexa Greetings, an exclusive Ring Protect Plan subscription feature, automatically greets anyone who stops by, lets delivery drivers know where to leave your packages, and records detailed video messages.
  1. Hear Alexa announcements when anyone presses the doorbell or triggers the motion sensors.
  1. Save and share video and photos with an optional Ring Protect Plan (subscription sold separately).

Specifications

Dimensions

Assembled Depth (in inches)
0.8
Assembled Height (in inches)
4.5
Assembled Weight (in lbs)
0.5
Assembled Width (in inches)
1.8
Packaged Depth (in inches)
1.9
Packaged Height (in inches)
6.7
Packaged Weight (In lbs)
1.32
Packaged Width (in inches)
8.2

Details

Built-In Voice Assistant
No Voice Assistant
Country of Origin
CN-China
Doorbell Features
Day/Night Mode, Audio Recording, 2-Way Communication, Real-Time Remote Access, Motion Activated Recording
Field of View (Degrees)
160
Maximum Resolution
1080p HD
Night Vision distance (ft)
30
Power Source
Hardwired
Product Type
Doorbell
Smart Technology
Smart
Works with (Smart Home)
Google Assistant, Proprietary App, Amazon Alexa

Warranty / Certifications

Video Doorbell ProRing Video Doorbell ProOur upgraded, wired doorbell camera with added security and style. Video Doorbell Pro brings you next-level features like enhanced dual-band wifi, color night vision, and built-in Alexa Greetings, an exclusive Ring Protect subscription feature, that answer the door for you when you're busy. And with the slim design and faceplate options, youll find a finish to match your front door and style.
Ring
1001013881
CAD224.992022-10-03
The Home Depot Canada
Video Doorbell Pro is rated 3.8 out of 5 by 77.
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Rated 5 out of 5 by from Works very well This is the PRO Ring doorbell. Meaning that you will need to hard wire it. My doorbell transformer is 16VA which is barely minimum (cheap builder grade). The wiring was quite easy and made it to use the already installed chime. I have a very good router with a wide coverage so Wifi signal to the Ring is not a problem, but this is the cause of most people's problems. Your ISP router is NOT going to cut it. You need a good multi-antenna router that offers strong coverage all around your house. I eventually replaced the transformer with a 40VA so that driving the physical chime doesn't drain the power to the doorbell. You don't need a high-end phone or tablet to run the Ring app. My old iPad2 and iPhone 4S work with it. Now the cons. The notification sound on Android cannot be customized. Gave that feedback months ago and still no change. You might think it is weird I provide both iOS and Android feedback, but I have a complex setup. Also make sure your internet package can handle the high bandwidth usage of the Ring Pro. It is 1080p that uploads to the Ring server whenever movement/ring is detected. I prefer the Pro for the feature where you can set motion detection zones so that cars on the street don't trigger the motion detection alarm.
Date published: 2017-07-29
Rated 1 out of 5 by from WARNING REQUIRED The item should have an accompanying warning at time of purchase explaining that in order for all the bells and whistles to work, you are required to pay a monthly fee to Ring after the first 30 day free trial expires.
Date published: 2021-05-06
Rated 1 out of 5 by from The Unit is not turn on after the Installation I were so excited to bought this product for a security purpose. After an hour struggling to install the unit. The Unit not turn on at all. Now I have to change the voltage on my doorbell to test it out, which I have no clue how to do it. the old version Ring Door Bell which is on battery has so much false alarms ( return after 2 weeks using). the pro Ring Door couldn't turn on at all ( returning soon).
Date published: 2017-06-01
Rated 1 out of 5 by from Doesn't work when you need it the most Originally purchased the Ring Pro and after installation, it didn't work. Ring asked me to return it and get another as they were having firmware problems. Wasted time going to 2 stores to find one. Once installed it seemed to work well but did not work with the doorbell. After speaking to Ring Customer Service, I got a wireless doorbell with wifi extender. The doorbell started working but now I have all kinds of problems with video. The video is either ok, sluggish or just blacked out. Once again after speaking to Ring customer service several times over the span of a week and a half, I was advised to have my network checked through my service provider. I have never had any network problems. The worst part of this is that it seems most of the important videos (after hours) you want to view are the blacked out recordings. If you don't have a receptacle close to your front door, don't buy this unit or you will not be happy.
Date published: 2017-07-12
Rated 1 out of 5 by from Pay subscription and plenty of bandwidth required I have owned the ring doorbell pro for 8 months now. It looks really smart mounted into the brickmold beside my door. Unfortunately my DSL connection has only .6mb upload speed. This is inadequate to view live video or talk to someone at the door through my phone. This device will require a paid subscription to be of much use after 30 days. All you will get is notifications of motion or button pushed. There are other choices which at least give some cloud storage for free. If I was going to do it again (which I probably will) I would leave the plain old doorbell there and mount a camera somewhere near the front door that has motion detection and some free cloud storage.
Date published: 2018-04-25
Rated 4 out of 5 by from Ring doorbell heads-up The sound quality outside is not the greatest. The video quality is superb. Plan on buying a 24v transformer if you are keeping your original doorbell. The instructions don’t tell you to do this but after time on hold and then with their “help desk”, here are some suggestions: Turn off any devices using wifi during installation. Turn off Bluetooth on your phone. Install and set up the doorbell, then turn everything back on again. You can thank me later.
Date published: 2021-01-07
Rated 1 out of 5 by from Caution to Canadians - incompatible in many way First disappointment was that the Ring PRO bilingual came only with French instructions and no English. It was no easy to find English ones online and we were very disappointed in the quality control that they would be sent out without instructions both languages. We have spent HOURS dealing with installation and service issues already. This has not been worth it!!! Installed on our two MONTH old house where everything is upgraded and newest technology (so don't think you're safe from what follows if your house is new/er). Immediately after turning fuse back on post-installation the doorbell wouldn't stop ringing. Called RING who advised that we needed a replacement power kit (one was included) and would send. Took one week. Had to uninstall and put old chime back on. Replacement power kit arrived and went through process again - now the doorbell wouldn't work at all. RING advised that we need to return to original purchase location (40 minute drive EACH WAY). We chewed on this, then called again to explain this is ridiculous if product is defective...they could send replacement. They advised if they did this we could never return it if it subsequently failed to work!!! (Nice belief in your product!). We tried to troubleshoot again to avoid 1.5 hours of driving and eventually RING said problem was (1) our chime might be incompatible and (2) transformer, although meeting the minimum 16v, likely wasn't enough. To speak to (1) above, they couldn't find our chime on their model list. Turns out their models are US, so as we were on phone and provided multiple model numbers of available chimes in Canada, none of these match their US models. To determine if this is the issue we must buy a new chime, so factor that into your cost. Problem is that although THEY maintain a list of compatible chimes and they refuse to share the list with you!!! You have to give them a model number to check, one by one, so we will have to call them from a store to figure this out based on product availability - most Canadian chime model numbers aren't on their lists. Compare this with US reviews - Americans have been sent free RING CHIMEs to deal with this issue but no such offer to Canadians. Regarding (2), as others have written, although they claim 16v transformer sufficient, it is NOT. Don't even bother trying. In the US they send you a compatible transformer as we've read on US reviews - absolutely no offer to us, so we now must also purchase a new transformer. In fact, when we were searching online to find the instruction manual that we didn't receive, we found their own instruction manual as to how to replace transformer with the one they supply! And yet they won't supply us with one. In the end we will end up spending about $70 more than we paid for the RING just to TRY to get it to work. If it doesn't then we just drilled two holes in our brand new brick for nothing and will need to follow up in small claims court with them for selling products that aren't possible to be installed, resulting in our destroying the brickwork because they don't tell you of this - we met every comparability requirement listed on the box. Do yourself a favour and DO NOT bother.
Date published: 2017-11-11
Rated 1 out of 5 by from Ring's responses to negative reviews RING is posting responses to negative reviews, inviting the customer to contact a dedicated person (same name each time). Wanted you to know what this support looks like: "Kate" does no more than send you an email through the review response, inviting the customer to contact Ring Support. She provides a name of someone, but it is same level of service as if you had called the toll free number directly. We are now on our second RING installation, and it has failed again - this is in addition to replacing a transformer as well as replacing a chime, so even if RING never gets working, we're out an additional $70 plus two holes in our brick that a normal doorbell will not cover, and the time we invested. RING's way of addressing this second attempt failure: They asked us to send pics of every part of the install: The transformer, the chime and the RING itself. We know that there was nothing wrong with any of it as we tested along the way with the existing doorbell (after replacing transformer, after replacing chime, after inserting RING chime parts, and finally it was only after installing RING doorbell that it won't work). We sent the photos to RING two days ago per their request. Now no one is replying at all. So far it has been about six weeks, no success, and we are out a lot of money. Again, wanted purchasers to know that when they see RING respond to these reviews, it looks like someone cares but it means nothing - you're invited to contact them again but no higher level support is provided and we feel abandoned with worthless product. But watch, I bet "Kate" invites us to call again.
Date published: 2017-12-06
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Would more than one person be able to setup on their phones or multiple iPad/phone.

Asked by: Lina
Hello Lina, Great question! Yes, once you've completed setting up your Ring device in your app, you will be the sole account Owner. As the account Owner, you have control over all the settings on your Ring devices. If you want to use multiple electronic devices (tablet, another phone, etc.) to control your Ring devices, download the Ring app onto the additional devices and use the same login and password you used to log in to the Ring app. You can give a Shared User the ability to view one or more of the devices on your Ring account. You can grant or revoke Shared User access at any time. In order to be added as a Shared User the person must have their own separate Ring account, and use their own email and password to login. If you have multiple Ring devices, you must add the Shared User to each device individually. Please review the following article detailing step-by-step directions for completing this task: https://support.ring.com/hc/en-us/articles/211018223-Controlling-Ring-Devices-with-Multiple-Electronic-Devices-and-Allowing-Access-to-Shared-Users Reach out to our dedicated support team with any further questions! We can be reached via email at amazon.advocates@cs.ring.com Thank you, Alexis at Ring
Answered by: Ring
Date published: 2021-04-01

placing in new construction what size of transformer do i need

Asked by: Keith
Ring Video Doorbell Pro requires a 16-24 VAC transformer.
Answered by: Ring
Date published: 2019-12-02

Hello, can this be installed in homes that use an electrical doorbell system and not a mechanical one? If so, can you provide instructions?

Asked by: mrkibble
Hi mrkibble, Ring Doorbell can be connected to an existing mechanical or electronic doorbell that operates at a voltage between 8 volts AC and 24 volts. To find the user manual for your Ring product in your language, select it in the list in the following article: https://support.ring.com/hc/en-us/articles/115004819486-Download-the-Manual-Ring-Video-Doorbell Bilan J, Customer Satisfaction Specialist Bilan.jenkins@ring.com
Answered by: Ring
Date published: 2022-06-22

Hi there. What is the temperature range this device is able to operate with? Thank you in advance.

Asked by: Rodrigo
I've had the Ring Pro for a year now and we went through a particularly brutal winter in central Alberta. Many nights of almost -40C. The doorbell survived and functioned just fine.
Answered by: MarcP
Date published: 2022-06-22

Is there a monthly charge for storing the video? Living in Ottawa, sometimes the temperature falls below -20°C during the winter. How will this affect the doorbell operation?

Asked by: fonenuts
Hi Fonenuts, Thanks for reaching out. The operating temperatures for the Ring Pro are -5 degrees Fahrenheit and 120 degrees Fahrenheit. (-20.5 degrees Celsius and 48.5 degrees Celsius). Additionally, our optional Protect Plan allows you to access/download/share past Ring videos. Without this service, you'll still receive real-time video alerts on your smartphone as well as have access to Live View. For more information on our Protect Plans please check out the link below. https://shop.ring.com/pages/protect-plans Thanks, Kaitlyn R., Neighbor Satisfaction Specialist Kaitlyn.rosenthal@ring.com
Answered by: Ring
Date published: 2018-07-17

Can it be configured to save the motion detection video to my NVR instead to the Ring Cloud?

Asked by: Mike
Hi Mike, Thanks for reaching out. At this time, you are only able to save your Ring recordings through our Cloud Servers. However, once this happens, you can then download your Ring videos directly into your camera roll on your phone. thanks, Kaitlyn R., Neighbor Satisfaction Specialist Kaitlyn.rosenthal@ring.com
Answered by: Ring
Date published: 2019-01-01

Does this version work with Apple HomeKit? If not, will it ever? or will I have to buy a new one? 

Asked by: Sev1
We’re looking forward to expanding our partnership with Apple Homekit and making other Ring security cameras and doorbells HomeKit compatible down the line.
Answered by: Ring
Date published: 2021-03-16

Can you install at front and backdoor, will system alert as to which has been activated? Have student in basement that accesses via backdoor so would like to give her option to answer front or backdoor as well as monitoring access. Temp an issue too....

Asked by: Brian
In setup, our neighbors (customers) will be prompted to identify the location of the device (front or back door) for each device. Additionally, the student can have access by being added to the account as another user or sign in with the same user login. The operating temperature ranges from -5 degrees Fahrenheit and 120 degrees Fahrenheit. (-20.5 degrees Celsius and 48.5 degrees Celsius). If you have any other concerns, I'd be happy to assist you. You can contact me via email at marynell@ring.com. Thank you, Mary Nell J., Neighbor Satisfaction Specialist
Answered by: Ring
Date published: 2020-11-25
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