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Stiebel Eltron DHC-E 12 12 KW Point of Use Tankless Electric Water Heater

Model # DCH-E 12|Store SKU # 1000782322

Overview

Model # DCH-E 12 Store SKU # 1000782322

Stiebel Eltron has been a world leader in advanced water heating technology for almost 90 years. Our engineering excellence and high-quality manufacturing results in products fulfilling the highest expectations of performance & reliability. DHC-E tankless models are 99% efficient, heating water instantaneously and endlessly and, unlike tank water heaters, have no stand-by energy losses. No venting is necessary. The compact European design saves space, allows installation with the unit visible and gives the flexibility to install in the best location. A DHC-E 12 is ideal for residential and commercial point-of-use sink applications and single-shower whole-home use. It can be easily removed from a seasonal cabin or cottage for over-wintering. The DHC-E 12 is electronically controlled and can be set to deliver water at the temperature desired. The number of sinks a DHC-E 12 can supply depends on the incoming cold water temperature, the water flow through the unit, and the supply voltage.

  1. Professional installation recommended
  1. Refer to the DHC-E Sizing Guide to determine model suitability, especially for whole house use; call Stiebel Eltron at 800.582.8423 with any sizing questions
  1. DHC-E 12 tankless electric water heaters provide hot water for multiple low or medium-flow sinks, or for single shower cabin or cottage use
  1. DHC-E 12 models require 208 or 240 volt electric service, 1 dedicated 60 amp breaker, 6 gauge copper wiring, and have 1/2 NPT plumbing connections
  1. DHC-E tankless electric water heaters are 99% efficient and typically result in savings of 15-20% in comparison with electric tank water heaters
  1. DHC-E water heaters can be set on the front panel to supply water at the exact temperature desired from hand-washing temps of 86 degrees F / 30 degrees C to as high as 140 degrees F / 60 degrees C if required by health codes, and can also be set internally to limit output temperature to 109 degree F / 43 degrees C

Specifications

Dimensions

Assembled Depth (in inches)
4.1
Assembled Height (in inches)
14.2
Assembled Weight (in lbs)
5.9
Assembled Width (in inches)
8
Packaged Depth (in inches)
19
Packaged Height (in inches)
5.5
Packaged Weight (In lbs)
5.5
Packaged Width (in inches)
9.5

Details

Certified
Yes
Commercial/Residential
Commercial & Residential
Country of Origin
US-United States
Facilities Maintenance
No
Flow Rate (L/min)
1.8
Indoor/Outdoor
Indoor

Warranty / Certifications

For warranty information on this product, please call our Internet Customer Service Center at 1-800-435-4654.
DHC-E 12 12 KW Point of Use Tankless Electric Water HeaterStiebel Eltron DHC-E 12 12 KW Point of Use Tankless Electric Water HeaterStiebel Eltron has been a world leader in advanced water heating technology for almost 90 years. Our engineering excellence and high-quality manufacturing results in products fulfilling the highest expectations of performance & reliability. DHC-E tankless models are 99% efficient, heating water instantaneously and endlessly and, unlike tank water heaters, have no stand-by energy losses. No venting is necessary. The compact European design saves space, allows installation with the unit visible and gives the flexibility to install in the best location. A DHC-E 12 is ideal for residential and commercial point-of-use sink applications and single-shower whole-home use. It can be easily removed from a seasonal cabin or cottage for over-wintering. The DHC-E 12 is electronically controlled and can be set to deliver water at the temperature desired. The number of sinks a DHC-E 12 can supply depends on the incoming cold water temperature, the water flow through the unit, and the supply voltage.
Stiebel Eltron
1000782322
CAD359
The Home Depot Canada
DHC-E 12 12 KW Point of Use Tankless Electric Water Heater is rated 4.1 out of 5 by 45.
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Rated 5 out of 5 by from After one day of use, the DHC-E 12 seems to... After one day of use, the DHC-E 12 seems to be the perfect solution to supply instant hot water for a bathroom sink. The electrical work to achieve the installation was significant: the addition of a 50 amp dual pole breaker to our 200 amp service panel, running 6 gauge cable to the bathroom, and hard wiring to the water heater using flexible conduit. The result is instant hot water in a volume and at a temperature that exceeds my expectations.
Date published: 2021-04-21
Rated 4 out of 5 by from Tankless water heater This is the second one I buy. Installed one in our condo in Maui very happy with it decided to put one in my bathroom in my garage instead of a big bulky water heater
Date published: 2021-01-22
Rated 5 out of 5 by from Rating provided by a verified purchaser... Rating provided by a verified purchaser
Date published: 2020-10-24
Rated 5 out of 5 by from Works Great Was relatively easy to install and works great. You do have to know plumbing and electrical to do this job for sure but if you do it is fairly easy.
Date published: 2020-08-22
Rated 5 out of 5 by from Rating provided by a verified purchaser... Rating provided by a verified purchaser
Date published: 2020-06-24
Rated 5 out of 5 by from WORKS WELL BUT not as simple as that.. I live in PA wintertime water gets cold, I bought this to replace another instant on because my son said water wasnt warm enough for show so I bought this on. after installing in the Lower voltage range the heater couldnt keep up with the water flow in the shower so I moved the jumper for the higher range, the water in the shower was warm but the main problem was FLOW! The shower head was just pumping out too fast I replaced it with a 1.2 GPM to better match the heaters capacity and works fine that may have been the problem with the old one instant on heaters are the way to go just make sure you have the flow rates correct.
Date published: 2020-05-14
Rated 1 out of 5 by from Unreliable I am om my second unit, as the first one fried and 'blew up' after a couple years of use. Made a huge mess in the bathroom, but luckily I was there to shut off the water. When the company replaced the first unit, they said there was no warranty... After a couple of months, it stopped working. They said I probably have the wrong voltage. Electrician looked at it, the plastic connector for the wires had melted and created a short. He replaced it with a metal one. Two years later,:unit keeps tripping off due to overheating.- that's what the first unit started doing before it blew up... Called Siebel Eltron, they said they were not going to do anything as there was a 'note' on my file. I asked why their units kept failing (I also have a Rheem tankless water heater that has been working fine for 7 years), and she said it was because I was in Canada, and their units weren't designed for such extreme temperatures... WOW. Aren't the states of New York and Vermont also pretty cold? I'm in PEI, not the Yukon...Anyhow, the moral is, don't buy Stiebel Eltron if you live in Canada
Date published: 2020-02-02
Rated 5 out of 5 by from Works very well I am very impressed with the water heater. It works very well. I have it set at 46 C and it produces water at that temperature with out trouble. I read that getting 6 gauge wire in to the box is rather hard. I can see why. I had the luxury to take the box off the wall while putting the wires in. Worked great ... although it was harder to mount the box with the wires in the way.
Date published: 2020-01-27
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Will this unit be enough to supply a new washing machine with hot water?

Asked by: Tony
I would say yes, but look at the minimum flow rate of hot water required to operate the washing machine. We have an older top load machine , and it has had no problems. We did have to slow down the flow rate slightly for one of our showers for it to keep up with the expected temperature, but it still provides lots of hot water. I installed two of them and have had no issues.
Answered by: New Brunswick
Date published: 2020-10-29

Will ir do a whole house if just 1 person (me) lives there? iow... I wouldn't be taking a shower and doing dishes at the same time... also... would it use the same cable/amps as my 40 gal hot water heater? If so then the wiring is already there. thx

Asked by: Davey
The DHC-E 12 would work with a shower if it is a low flow showerhead with 1.5GPM. For the wiring the #10 AWG will not work it has to be updated to a AWG # 6.
Answered by: The Home Depot Canada
Date published: 2020-10-29

Is 100 Amp service adequate or is 125 Amp required?

Asked by: Winter
Depending on your specific model, you will likely need a dedicated 50A circuit. You will need to make sure your total home or cottage capacity is sufficient to include the 50A circuit.
Answered by: Creeker
Date published: 2020-10-29

Pour un apartement d'une chambre a coucher avec une salle de bain (bain/douche) un lavabo de cuisine, quel format de chauffe-eau sans reservoir vous recommandez?

Asked by: Renald
Cela dépend en partie de la puissance disponible dans la maison. Si vous avez seulement d'un service électrique de 100 ampères, le DHC-E 12 qui fonctionnera avec seulement une appareil à faible débit à la fois. Si vous avez un service électrique de 200 ampères, notre unité la plus populaire est Tempra 24 ou Tempra 24 Plus.
Answered by: Stiebel Eltron Support
Date published: 2021-05-06
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