Customer Support
Home Depot FAQ
What is your price guarantee?
We beat lower regular prices by 10%. If you find a lower regular price on an identical in-stock item at any retail location of a local competitor in Canada, just bring us the confirmation of the lower price and we'll BEAT that price by 10%.
Their sale price is our price. Bring us confirmation that an identical in-stock item is on sale at any retail location of a local competitor in Canada and we will match that sale price. Where the sale is offered in the form of a percentage discount we will match the discounted price on an identical item.
TERMS: This Price Guarantee applies to identical in-stock items at The Home Depot retail location you visit. No special orders (with the exception of Special Order Appliances only) or rain checks. This guarantee does not apply to competitor online prices or offers. The Home Depot reserves the right to verify the price and availability of the product at the local competitor location before honouring this offer. Price confirmation from a competitor must be presented to The Home Depot during the effective dates of the competitor's flyer or within thirty (30) days of any other proof of competitor pricing. This Price Guarantee excludes typographical or other errors, free offers, gifts with purchase, gift cards, gift certificates, rebates, clearance or close-out prices, credit or financing programs, used, damaged, returned, open box or display merchandise, special orders (other than appliances), delivery or assembly services, labour, installation, and products and services furnished by our Installation Services. Discount applied before taxes and environmental stewardship fees or other levies, if applicable. We reserve the right to limit quantities to an amount reasonable for a residential homeowner. This price guarantee cannot be combined with any other offer. Ask an associate in store for details.
What credit cards do Home Depot stores accept?
All Home Depot Stores accept Visa, MasterCard and American Express, the Home Depot Consumer Credit Card, the Home Depot Commercial Revolving Card and the Home Depot Commercial Credit Card. Homedepot.ca currently accepts Visa, MasterCard, American Express and the Home Depot Consumer Credit Card.
How can I apply for a Home Depot credit card?
You can apply online. Head to our credit centre to find out more.
Do your stores accept cheques?
Yes, with proper identification.
Do your stores accept purchase orders?
Yes, our stores do accept purchase orders at our Special Services Desk, or via telephone or fax.
How do I find my nearest Home Depot?
Head to our Store Finder for the address, phone number and hours of operation of your nearest store.
What are store hours for Home Depot?
For your convenience, Home Depot stores open early and close late seven days a week. Please use our Store Finder to find the hours of operation of a store near you.
What is certified reconditioned merchandise?
Returned merchandise that has been tested and warranty certified by a third party service centre to meet new equipment specifications. This merchandise is usually offered at savings of 20% - 40% off the regular retail price. Full warranty and free return policy apply to reconditioned merchandise. Note: Reconditioned merchandise damaged or lost in transit may not be replaced depending on availability of items in like condition. Where the merchandise is eligible for return, refunds will be provided in such cases. Store prices may vary from online prices. Inventory levels of reconditioned merchandise cannot be guaranteed.
How is The Home Depot participating in Carbon Offset Services?
With the assistance of Purolator Canada, Summerhill Carbon has calculated the average emissions per package shipped through HomeDepot.ca.
On behalf of our customers, The Home Depot will offset 100% of the greenhouse gas emissions associated with the shipping of all online purchases. Offsets have been purchased from Summerhill Carbon, a not-for-profit organization, whose verification certificate provides more information. This means that the shipping is carbon neutral. In conjunction with efforts to reduce emissions and increase efficiency, offsetting can be a useful and important part of our efforts to reduce the global effects of emissions caused by their activities.
What are offsets?
Carbon offsets can be used to counterbalance or 'offset' the impact of activities that generate greenhouse gases (GHGs). Emissions offsets are created by funding projects that either reduce the amount of greenhouse gases emitted elsewhere (such as energy efficiency, or renewable energy projects), or by those that effectively remove GHGs from the atmosphere, as in the case of some forestry projects.
What kind of free Workshops do you have and where can I get a list of current classes?
Workshops are offered in every store, at no charge. Each store has an updated schedule. Classes range from "Applying Wallpaper" to "Tuning Up Your Mower for Spring." Click here to view Workshop Calendar.
What and when are your Kids Workshops?
Kids Workshops are free and held in all Home Depot stores. Children, along with their parents, construct projects from pre-fabricated kits. More than 30 projects are currently available and range from birdhouses and picture frames to toolboxes and step stools. Click here to view Kids Workshop Calendar.
How can I bring my store comments, suggestions, or questions to your attention?
At The Home Depot we welcome your feedback, whether you'd like to recognize an exceptional associate, or give us a suggestion. Please call us at 1-800-628-0525.
Is Home Depot a franchise? Can I own a Home Depot store?
No. At the present time all Home Depot stores are company owned and operated. To date we have never franchised our stores.
