COVID-19 UPDATE: HOW HOME DEPOT IS PREPARING AND RESPONDING
May 7, 2020 – Ontario Update
In accordance with the provincial government, beginning May 8, 2020, garden centres in our Ontario stores will be open for customer entry, and beginning May 9, 2020, all Ontario stores will reopen for customer entry.
We remain committed to the health and safety of our customers and associates, and will continue to maintain the many safety measures we’ve put in place in stores across the country, including:
- Limiting the number of customers allowed into stores at one time and asking that customers limit group shopping
- Promoting social and physical distancing practices in stores by marking floors, installing plexiglass screens and adding signage to help customers and associates maintain safe distances
- Increasing frequency of cleaning and disinfecting throughout the store
- Offering convenient pick-up and delivery options to help limit store traffic
Please note that as we prepare to reopen our stores:
- Some store locations may temporarily pause new curbside or in-store pick-up orders,
- Store associates will be unable to help with online order status, please check your order status here: https://www.homedepot.ca/guest-order-details
- Ontario stores will not be accepting returns until May 19.
Homedepot.ca remains open 24/7 with convenient delivery and pick-up options.
Thank you for your patience as we continue to navigate COVID-19 together with the safety of our customers and associates in mind.
April 16, 2020
Our Ontario stores are currently unable to process Home Depot credit card payments as we remain open for Curbside Pick-up only. Here are other ways you can pay your bills while social distancing:
You can mail in your payment to the remit address found at the bottom of your statement.
Internet or Telephone Banking
If your Canadian financial institution allows it, arrangements can be made to accept payments through their internet or telephone banking services.
Pay by ABM
While payment at your financial institution’s ABM continues to be an available option, we understand the need to stay home during this time. If you have any concerns or questions about making your payments by ABM, please contact your local bank.
April 3, 2020
In Ontario, our stores remain open for curbside pick-up, and we can deliver to you. In all other provinces, our stores are open to shop, along with curbside pick-up and deliveries. Quebec stores will be closed every Sunday in April.
March 30, 2020
Earlier this month, we expanded our paid time off policy to address the needs of hourly associates to help alleviate some of the challenges they may be facing as a result of COVID-19. All hourly full-time associates received an additional 80 hours of paid time off, and part-time hourly associates received an additional 40 hours of paid time off. These hours can be taken anytime from now until the end of the year, or have unused hours paid out to them.
Last week, we implemented additional temporary enhancements to pay and benefits to support our associates.
As a vulnerable population for COVID-19 identified by Health Canada, associates who are 65 or older were given additional paid time off. Full-time hourly associates who are 65 or older received an additional 80 hours of paid time off (for a total of 160 hours of additional paid time off) and part-time hourly associates who are 65 or older received an additional 40 hours of paid time off (for a total of 80 hours of paid time off). This incremental PTO can be used anytime, for any reason, between now and the end of the year.
If associates are diagnosed with COVID-19 or advised by health or government officials to self-quarantine due to direct COVID-19 exposure, they’ll continue to be paid during that time. And as always, we’re encouraging associates who are sick to stay home.
We’ve also implemented a temporary bonus program for all hourly associates working in stores and distribution centers. From March 23 through April 19, hourly associates who work more than 35 hours per week will receive an additional $100 per week, while hourly associates who work 20 to 35 hours per week will receive an additional $50 per week. This bonus program applies to full-time, part-time and seasonal positions, including new associates. We’re also offering double-time pay to hourly associates for overtime hours worked between March 25 and April 30.
March 26, 2020
The Home Depot Canada is here to help, and our stores remain open for urgent or emergency needs at this time.
As we navigate the COVID-19 situation with the health and safety of our customers and associates in mind, we’ve made the following updates in our stores:
Online orders made for in-store pick up will now be available for collection in designated parking spots.
Van & Large Equipment Rentals:
Until further notice, we will no longer be renting vehicles or large equipment (compact power).
Plexiglass screens are being installed in all stores to help with social distancing.
A reminder that our stores continue operating with adjusted hours (daily close at 6 p.m.) and limited traffic. Homedepot.ca remains open with convenient delivery options for your other home improvement needs.
Thank you for your patience and for helping us keep each other safe and healthy!
March 21, 2020
We remain committed to helping Canadians access emergency and repair products that are needed to keep our communities safe. However, we take the importance of increasing social distancing measures in our stores seriously.
The following changes have been implemented:
- Store hours have been adjusted to close at 6 p.m. daily.
- Social distancing signage has been increased in our stores to help follow best practices.
- Stores will now be limiting the number of customers inside at a time.
- Homedepot.ca continues to offer delivery options, if you are feeling unwell or are self-isolating.
We are here to help in times of crisis and as we navigate through this together. We want to thank you for your continued patience and understanding during this time, while we help keep each other safe and healthy.
March 18, 2020
We appreciate the trust you place in us every day. We know that many of you depend on us for the products and materials needed to make urgent repairs in your homes and communities.
We have always been committed to remaining open during times of crisis, and that’s why we’re committed to keeping our stores open now to serve you during this uncertain time. However, we want to let you know that we have temporarily adjusted our hours to close at 6 p.m., beginning Saturday, March 21.
These adjusted hours will give us the ability to restock the essential items you need and help us perform additional cleaning and sanitizing of our stores.
If you’ve been in our stores recently, you know that we’re seeing increased demand for certain items like masks, hand sanitizers and cleaning supplies. Understandably, manufactures have prioritized some of these items for health care providers. That’s why you may see purchase limits on some items. But, know that we are working around the clock to replenish what we can as quickly as possible.
We are incredibly grateful to our associates for their commitment to serving our customers during this time, but we all share the responsibility of keeping each other safe and healthy right now.
We have asked our associates who are sick not to come to work in our stores, and we significantly expanded our paid time-off policies to support them. Likewise, we have advised all delivery and Home Services associates to follow everyday preventive actions to stay healthy and not to enter a customer’s home if they’re sick.
If you have an installation or other in-home service scheduled and want to postpone to a later date, we’ll be happy to reschedule. And, as always, if you aren’t feeling well or aren’t comfortable leaving your home right now, we’re ready to serve you at homedepot.ca.
We are staying in close contact with public health officials and will continue to make sure that our business practices are consistent with the most up-to-date information.
This situation impacts all of our families and communities and we want to thank you for your continued support as we navigate this together. We also want to thank our incredible associates and partners for the dedication they show each and every day.
March 16, 2020
As the situation around the 2019 Novel Coronavirus (COVID-19) continues to develop, our paramount concern has been for the health and safety of our customers and associates.
Several weeks ago, The Home Depot Canada established a task force led by our Health & Safety Teams to plan for the potential impacts of COVID-19. While this is not an exhaustive list, here are some of the precautions we’re taking across our business.
Stores & Non-Store Facilities:
As part of our normal practice, our stores and other facilities are cleaned and sanitized daily. Following guidance from Health Canada, we’re increasing the frequency of cleaning and general hygiene maintenance in stores and other locations. We’re also stepping up our efforts to disinfect high-traffic and high-touch areas like self-checkout, door handles, and bathrooms, as well as posting signage about handwashing and other preventative actions.
We have temporarily postponed or cancelled several large external and internal gatherings that would have been held in our stores, office locations and off-site venues. For example, we have temporarily paused our in-store Workshops and Kids Workshops.
We've relaxed our time-off policies, so associates don’t exhaust sick, personal, or vacation time if they’re directly or indirectly impacted by COVID-19. And as always, we’re encouraging associates who are sick to stay home. We'll continue to follow the Health Canada’s guidance on international travel, and we’re asking all associates to curtail non-essential domestic business travel.
We’re seeing an increased demand for face masks, hand sanitizers and other cleaning supplies in our stores and online. Our merchandising and supply chain teams are working very hard to replenish these items as quickly as possible, and we’ve been restocking on a regular basis.
Deliveries & In-Home Service:
If customers have an installation or other in-home service scheduled and want to postpone to a later date, we’ll be happy to reschedule. We've advised all delivery and Home Services associates to follow everyday preventive actions including washing hands often and disinfecting frequently touched objects.
We’re grateful to our 30,000 associates and thousands of suppliers who are working diligently to provide our customers with essential products and a great shopping experience. We are staying in close contact with the Health Canada as this situation evolves and will continue to make sure that our business practices and other measures for the safety of our customers and associates are consistent with the most up-to-date information.