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Customer Support

Major Appliance Delivery FAQ

How long does it take for The Home Depot to deliver appliances?
  • The Home Depot offers delivery and basic hook-up of thousands of appliances to most areas in Canada within 3-5 business days of purchase.

    • Some exceptions may apply see Store Associate for details.
    • Delivery and removal charges will apply
Does The Home Depot deliver everywhere in Canada?
  • Currently we deliver to areas within 100km of a Home Depot location. Ask an in-store Associate for details or call (888) 493-3768 – Monday to Sunday from 9:00 am to 11:00 pm EST.

Will The Home Depot dispose of my old appliance?
  • Yes, we offer an additional haul-away service of your old appliance.

    • Haul-away charges will apply
    • Haul-away item must be equal to item delivered – i.e. 1 fridge, 1 stove, 1 washer and dryer set
Will The Home Depot hook up my appliance?
  • We offer delivery and basic hook-up of the following free-standing electric appliances:

    • Refrigerators
    • Free-Standing Ranges
    • Washer
    • Dryers
    • Freezers

    Not included in the delivery and basic hook-up are items listed below. To inquire about hook-up of these items please see an Appliance Associate for details about The Home Depot’s Installation Services program.

    • Range Hoods
    • Cooktops
    • Wall Ovens
    • Built-In Ranges and Slide-In Ranges
    • Over-the-Range Microwave Ovens
    • Dishwashers
    • Built-In Gas Ranges
What can I do to ensure the appliance delivery goes smoothly?
  • Please refer to the Appliance Delivery Checklist on page 3.

What should I do if the appliance is defective or arrives damaged?
  • If the appliance arrives with visible damage, ask the delivery agent about the Save the Delivery process. Once explained if this is not something that is acceptable to you we recommend that you refuse the delivery and indicated ‘refused due to damage’ on the bill of lading (BOL). Otherwise you have up to 48 hours to notify us of any concealed damage. If you notice a defect (not damage) in the appliance after the 48 hours, this becomes a warranty issue. Please call the manufacturer’s warranty line. The appliance comes with a 1 year manufacturer’s warranty. In addition, you may choose to purchase an Extended Service Plan at any time within the first year.

What is an Extended Service Plan and what benefits does it provide?
  • The Home Depot Canada offers The Home Depot Extended Service Plan (ESP). The ESP offers 4 years of extended service coverage on products beyond the manufacturer’s warranty on all major appliances. The Home Depot is partnered with one of the nation’s leading providers of Extended Service Plans. Comerco Services Inc. (CSI) is our service provider supplying The Home Depot’s ESP. Coverage extends the manufacturer’s warranty for the period of the ESP.

    • Parts and Labour Coverage – Mechanical and electrical failure.
    • Toll-Free Customer Assistance – Quick, fast and hassle free.
    • In-Home or Pick-up and Delivery – On all products which have in-home service during Manufacturer’s warranty period.
    • Nationwide Service – Our providers have a nationwide network of authorized service centers to service customers anywhere in Canada.
    • A No-Lemon Guarantee – Customer purchases are also protected with a No-Lemon Guarantee. The product will be replaced if it fails to operate on 3 separate occasions as a result of failure of the same component (see terms and conditions for details). Replacement will be done upon verification of the third failure.
    • Guaranteed Satisfaction – If we can’t repair it, we will replace it.
    • Fully Insured Plans – ESP plans are fully insured by an insurance company licensed in Canada.
    • Transferable Coverage – ESP plans are transferable at no charge to a new owner. The ESP follows the product, not the customer.
    • Food Spoilage - $250 for the freezer section of a fridge and $500 for a standalone freezer.
    • Surge Protection – We will repair or replace the unit if it has been damaged due to problems caused by electrical surges.
Where shall I find The Home Depot Appliance Delivery Checklist?
  • Please click here to get The Home Depot Appliance Delivery Checklist