Appliance Delivery FAQ
What are the different types of Appliance Delivery?
Our appliances can be delivered via different methods depending on which brand you are purchasing. Appliance delivery can either include:
Online Only Delivery: A contactless curbside or doorstep drop-off that requires no signature, no pre-delivery notification, and no in-home services (such as unboxing, installation, or haul-away).
Major Appliance Delivery: A white-glove, in-home service that includes unboxing, placement, debris removal, basic hookup (on select products), and optional haul-away. This method requires an adult (18+) to sign for delivery and provides a 4-hour arrival window the day prior, plus a call when the driver is en route.
The following brands offer major appliance delivery options:
| Brand Name | Delivery Types Available |
| Bosch | Major Appliance Delivery Service Available |
| Electrolux, Frigidaire Professional, Frigidaire, Frigidaire Gallery, White Westinghouse | Major Appliance Delivery Service Available |
| Hisense | Major Appliance Delivery Service Available |
| LG Electronics, LG STUDIO | Major Appliance Delivery Service Available |
| Cafè, GE, GE Cafè, GE Profile, Haier, Profile | Major Appliance Delivery Service Available |
| Amana, KitchenAid, Maytag, Whirlpool | Major Appliance Delivery Service Available |
| Samsung | Major Appliance Delivery Service Available |
All other brands are limited to online-only delivery. Some small appliances may be excluded. Exact Delivery options for each product are specified in the cart.
For any questions around your order, please reach out to our customer support team for details.
For Major Appliance Delivery, please reach out to:
Toll-Free: 1-800-759-2054
Monday – Friday: 8 a.m. – 10 p.m. EST
Saturday – Sunday: 8 a.m. – 8 p.m. EST
For orders with Online Only Delivery, reach out to our order support team at:
Toll-Free: 1-800-628-0525
Monday – Sunday: 8 a.m. – 10 p.m. EST
Delivery and Installation Requirements: Appliances & Laundry
What is a Basic Appliance Hookup?
- A basic appliance hookup is a standard placement and connection service completed at the time of delivery. Basic Appliance hookup is only available on products delivered through our Major Appliance Delivery service.
- It includes positioning, leveling, connecting to existing compliant utilities (power, water, vents), and conducting a quick operational test.
- It strictly excludes any recommended installation parts (you must purchase them prior to installation and have them available for the hookup) and any home modifications, such as electrical, plumbing, gas, cabinetry, or venting alterations.
What is the Difference Between Installation and Basic Hookup?
Basic Hookup: The delivery team connects the appliance using your own brand-new parts (which must still be in their unopened, original packaging). Basic Appliance hookup is only available on products delivered through our Major Appliance Delivery service.
Dryer Exception: A dryer vent is required for a basic hookup, but it is acceptable if it is not in a retail package as long as it is new.
Installation: An all-inclusive service purchased at checkout. The delivery team brings every single required part, valve, and line, and handles the complete setup from start to finish.
What is Included in all Basic Hookups?
- Delivery teams unbox the appliance (except for protected items like dishwashers, unless requested), inspect it with the customer for visible damage, and remove all packaging waste.
- The team will position the appliance in its final location, level the unit, and install handles or minor accessories if applicable.
- They will connect the appliance using your own brand-new parts (which must still be in their unopened, original packaging) and perform a basic plug-and-play operational test.
Basic Hookup Specifics By Appliance Type
Only available on products delivered through our Major Appliance Delivery service.
- The basic hookup for refrigerators includes standard placement, leveling, plugging the unit into an existing outlet, and performing a basic functionality check.
- It includes connecting a braided steel water line for the water dispenser or ice maker, provided the shut-off valve is accessible and within approximately 4 feet.
- The service strictly excludes running any new water lines or modifying cabinetry and existing cut-outs.
- The basic hookup for electric ranges includes standard placement, unit leveling, and a basic functionality test.
- It includes plugging the range into an existing, compliant 240V outlet.
- The service strictly excludes electrical upgrades, outlet changes, and the installation of slide-in or built-in units.
- The basic hookup for washers includes standard positioning, leveling the unit, and performing a basic functionality test.
- It includes connecting new hoses directly to your existing, compatible water supply lines.
- The service strictly excludes any plumbing modifications or the installation of new water valves.
- The basic hookup for electric dryers includes standard placement, leveling the unit, and conducting a basic functionality test.
- It includes connecting a new dryer vent hose directly to your existing home vent.
- The service strictly excludes the installation of new venting systems, such as rigid metal vent installation.
- The basic hookup for freezers includes standard positioning and leveling of the unit.
- It includes plugging the appliance into an existing power outlet.
- The service concludes with a basic functionality check to ensure the freezer is running properly.
Appliances NOT Included in Basic Hookup
These specific items require a full professional installation by a qualified installer rather than a standard basic hookup, operating under an entirely separate service scope from regular deliveries.These installation services can be purchased separately, but only for appliances purchased at the Home Depot.
- Dishwashers
- Over-the-range microwaves (OTR)
- Range hoods
- Wall ovens
- Cooktops
- Built-in or slide-in appliances
- Gas appliances
Basic hookup excludes any skilled trade or modification work, including:
- Electrical work (new outlets, rewiring)
- Plumbing work (new lines, valves, drainage changes)
- Gas connections or gas line installation
- Carpentry or cabinetry adjustments
- Installation of built-in appliances
- Warranty or repair services
For a full scope of work included in professional appliance install please refer to Appliance Professional Install Information for more information.
Additional Services Customers Can Purchase
Booking & Core Add-ons: Customers can request paid add-on services at the time of purchase, which include like-for-like removal and recycling of an old unit (at delivery or installation) or door swing reversal adjustments for fridges, washers, and dryers (can be purchased in-store).
Appliance Relocation: Existing units can be moved to another location within the home on a like-for-like basis, though this service strictly excludes reinstallation of the relocated appliance. For existing fridge relocation, install teams cannot remove the door(s) to facilitate relocation.
Stacking & Pedestals: When the service is purchased, Installation Teams can install pedestals or stack washers and dryers using required NEW kits; however, stacking is limited exclusively to newly purchased appliances and cannot be performed on existing units. Stacking kit & pedestals sold separately and must be on site when the appliances are delivered.
Do I Need Any New Parts in Order for My Appliances to Be Installed Correctly?
Some Appliances require NEW accessories in order to be installed correctly. This reference table can help you narrow down what is needed.
| Appliance | New Accessories That Must be On-Site | Example | How to buy | Additional Information |
| Washer | A new pair of hot and cold water hoses. Reusing existing hoses may lead to leaks or failure. | Sample Hoses | Available online or in-store | Accessories must be new to use for an install. |
| Dryers (Vented) | A vent duct and two clamps to ensure proper airflow and safe operation. | Sample Vent Duct & Clamps | Available online or in-store | Accessories must be new to use for an install. |
| Steam dryer | In addition to standard venting materials (Duct & 2 Clamps), a steam dryer installation kit (include Y connector) to enable the steam function. | Sample Steam Dryer Install Kit Sample Vent Duct & Clamps | Available online or in-store | Accessories must be new to use for an install. |
| Stacking assembly service | A new stacking kit for installing a washer and dryer in a stacked configuration. | Different models require different stacking kits | Available online or in-store, please see an associate for details to help find a compatible stacking kit for your Appliance. | The stacking kit must be compatible with your specific washer and dryer models In some cases, the stacking kit is included with the dryer You can confirm whether a stacking kit is included or required and find the matching stacking kit by checking the product page for your appliance. |
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The Home Depot offers delivery and basic hookup for thousands of appliances across most areas in Canada, with standard exceptions applying as detailed by store associates or the Customer Support team.
Delivery timelines vary based on the specific product type, quantity, geographic location, and chosen delivery method, so customers should review the options directly in their cart for the most accurate date. Additionally, this delivery service is free across Canada
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We currently deliver to over 95% of postal codes across Canada, including rural areas in all provinces (excludes territories).
For any questions around your order, please reach out to our customer support team for details.
For Major Appliance Delivery please reach out to:
Appliance Delivery Support
Toll-Free: 1-800-759-2054
Monday – Friday: 8 a.m. – 10 p.m. EST
Saturday – Sunday: 8 a.m. – 8 p.m. ESTFor orders with Online Only Delivery, reach out to:
Order Support
Toll-Free: 1-800-628-0525
Monday – Sunday: 8 a.m. – 10 p.m. EST -
Yes, the delivery team will bring your new appliance into your home and relocate your old appliance to another indoor space (like a basement or garage), provided it is an exact like-for-like match to the item being delivered. You must completely disconnect old appliances before the team arrives, ensuring any gas units are handled by a certified technician. This service is only available on products delivered through our Major Appliance Delivery service.
Finally, while the team will move the old appliance to its new location, they are strictly unable to perform any reinstallation services for it. And they cannot remove old fridge doors.
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Yes, The Home Depot offers haul-away services on a strict like-for-like basis (e.g., a dishwasher for a dishwasher).
Option 1 (Haul Away at Delivery): If you skip professional installation, the delivery team will drop off your new appliance and haul away old units for FREE. Remember, you must disconnect them beforehand, using a certified technician for gas units. This service is only available on products delivered through our Major Appliance Delivery service.
Option 2 (Haul Away at Installation): If you purchase professional installation, you can arrange for the old units to be disconnected & removed during that same appointment for an extra fee.
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The Home Depot provides delivery and standard basic hookup exclusively for free-standing electric appliances, specifically refrigerators, free-standing ranges, washers, dryers, and freezers, using your own, unopened installation parts. Basic Appliance hookup is only available on products delivered through our Major Appliance Delivery service.
Excluded Built-In & Gas Items: This standard service strictly excludes specialty, built-in, or gas units, such as range hoods, cooktops, wall ovens, built-in or slide-in ranges, over-the-range microwaves, dishwashers, and built-in gas ranges.
Professional Options: For any of the excluded appliances that cannot be hooked up via standard delivery, customers must visit the dedicated appliance installation page to purchase a separate installation service, which includes any required parts.
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Ensure a smooth appliance delivery by properly preparing before purchase and delivery occur. Use a tape measure to take accurate measurements of both the designated appliance space and all delivery access routes to ensure you've got enough room through doorways, up or down stairways and around corners.
Consideration What to Measure & Why Key Tips for Success The Appliance Space Height, Width, and depth of the intended spot. Remember to add extra room for ventilation (e.g., 1" in back, ½" on sides for fridges). Also, account for door handles. Door Clearance Space needed for the appliance door to open fully (90+ degrees) and for drawers to extend. Refrigerator doors next to a wall often need 3-4 inches of clearance on the hinge side to swing open properly. Also account for handles The Delivery Path Width and height of all doorways, hallways, and staircases from the entrance to the final spot. For tight spaces, remember that many appliance doors can be removed for maneuvering, which can reduce depth by several inches. Minimum 2-3 inch total clearance (1-1.5 inch each side) Adjacent Features Distance from islands, counters, and other cabinets. Ensure there's enough room to load and use the appliance comfortably (e.g., at least 27" of clear space in front of a dishwasher) Pathway Area What & How to Measure Key Consideration All Doorways Width & Height: Measure at the narrowest point of the frame. For width, measure between the inner edges of the doorframe. Account for door handles, latches, and molding that protrude. Clearance Rule: The path's narrowest point should be at least 2-3 inches (5-8 cm) wider than the appliance's smallest dimension. Hallways & Corners Width: Measure the narrowest width, especially at corners or turns. Check for radiators, shelves, handrails, or decorative moldings that reduce usable space. (For 90 degree turns, ensure that one entry direction is wide enough for the widest portion of the appliance/The space is wide enough to rotate the appliance. Ensure this by comparing the diagonal width of the appliance to the corner space) Staircases Width, Height, Landing: Measure stair width, ceiling height above stairs, and the depth of any landings where the appliance must be turned. If a landing's depth is smaller than the appliance's depth, it may be impossible to pivot. Elevators (if used) Door & Interior: Measure the width/height of the elevator door and the interior width, depth, and height. Also check the diagonal clearance from the cabin's bottom front to upper back corner. Ensure there's enough space for both the appliance and the handler inside. Overhead Obstacles Ceiling Height: Note any low ceilings, beams, hanging light fixtures, or ceiling fans along the entire path. These are easily overlooked but can block tall appliances when tilted (Measure ceiling height. Must be at least 1/2 foot of clearance in spaces where appliances cannot be tilted.) For customers with Major Appliance Delivery, additional information can be found within the Appliance Delivery Guide.
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The Home Depot Protection Plan by Allstate provides 4 additional years of protection beyond the manufacturers warranty to your appliance purchase. Please visit the dedicated Home Depot Protection Plan by Allstate page to learn more.
The Home Depot Protection Plan by Allstate includes a specific Quebec Legal Warranty provision to account for provincial consumer protection laws, providing unique coverage alignment for Quebec residents alongside the standard 4-year extension.
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Faster Appliance Delivery is a specialized option available in select locations. This option provides quicker delivery service for some best-selling major appliances at an additional fee
Eligible products can be delivered as quickly as the next day to select postal codes in Calgary, Edmonton, and the Greater Toronto Area
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No, Home Depot will not stack your new dryer on top of your old washer as stacking can only be done on newly purchased appliances. We cannot stack a new appliance on top of an existing one.
If you are buying a brand-new washer and dryer set, you can request the stacking and pedestal assembly service for an additional fee at the time of purchase, provided you also have a NEW stacking kit or pedestals on hand at the time of delivery.
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When preparing for your new refrigerator, start by measuring the height, width, and depth of the installation space, factoring in door handles and extra room for ventilation (typically 1" in the back and ½" on the sides).
Next, ensure proper door clearance so the doors can swing open at least 90 degrees and drawers can fully extend; note that refrigerators next to a wall usually require 3–4 inches of clearance on the hinge side. For the delivery path, measure all doorways, hallways, and staircases from the entrance to the kitchen to ensure a 2–3 inch total clearance cushion, keeping in mind that removing the fridge doors can reduce its depth in tight spots.
Finally, check the distance to adjacent features like islands, counters, and cabinets to guarantee you have enough comfortable room to stand, load, and use the appliance.
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If the appliance arrives with visible damage, ask the delivery agent about the Save the Delivery process. Once explained, if this is not something that is acceptable to you, we recommend that you refuse the delivery and indicate ‘refused due to damage’ on the bill of lading (BOL). Otherwise, you have up to 48 hours to notify us of any concealed damage. If you notice a defect (not cosmetic damage) in the appliance after the 48 hours, this becomes a warranty issue. Please call the manufacturer’s warranty line.
Please visit Customer Support for questions about your appliance delivery.
For any questions around your order, please reach out to our customer support team for details.
For Major Appliance Delivery, please reach out to:
Appliance Delivery Support
Toll-Free: 1-800-759-2054
Monday – Friday: 8 a.m. – 10 p.m. EST
Saturday – Sunday: 8 a.m. – 8 p.m. ESTFor orders with Online Only Delivery, reach out to:
Order Support
Toll-Free: 1-800-628-0525
Monday – Sunday: 8 a.m. – 10 p.m. EST -
Home Depot offers FREE haul-away of your old appliance at the time of delivery when it is selected at the time of purchase. This service is only available on products delivered through our Major Appliance Delivery service. If added later as part of a professional installation, a haul away fee will apply.
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Home Depot offers FREE haul-away of your old appliance at the time of delivery when it is selected at the time of purchase. This service is only available on products delivered through our Major Appliance Delivery service. If added later as part of a professional installation, a haul away fee will apply.
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Whether our extended protection plan is worth it is ultimately up to you, but it does offer substantial peace of mind by extending coverage for an additional four years after the manufacturer's warranty ends.
The plan provides 100% parts and labor coverage with zero deductibles or hidden fees for common issues like power surges, component failures, control panel breakdowns, and power loss, alongside 24/7 tech support for smart appliances. It also features a 5-day service appointment guarantee (offering a $50 check if delayed, subject to local availability and parts access) and a "no lemon" policy that ensures a replacement or reimbursement if the same issue requires a third repair.
While it does not cover accidental or intentional damage, loss, or theft, it serves as a highly reliable safety net against unexpected, costly repair bills down the road.