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Customer Support

Eco-Fees FAQ

Why am I charged an Eco-fee on my purchase?
  • Eco-fees are used to support provincial recycling and disposal programs to keep end-of-life products out of our landfills and waterways. These diversion programs help protect our environment and our communities.

What does the Eco-fee cover?
  • Eco-fees cover the collection, transportation, recycling or safe disposal of hazardous and special materials, which currently have provincially run recycling programs in place.

Who sets these fees?
  • Stewardship organizations (provincially approved recycling programs) set the fees each year to cover these recycling programs costs. The Home Depot remits all fees collected from customers to these stewardship organizations.

If the item purchased is returned, will the Eco-fee be reimbursed?
  • Yes, if you paid an Eco-fee when you purchased a product, The Home Depot will refund that fee if you decide to return your purchase.