Local Pro

Local Pro helps Pros develop their businesses by connecting them with local Home Depot customers. With effective job management tools and a convenient mobile app, Local Pro makes it easier than ever to respond quickly to job requests made by customers, so you can close more jobs.

As a Local Pro, you are an independent professional. What you earn is what you keep!

Local Pro Credits: Local Pro is a credit-based service powered by The Home Depot. Each job request sent to you is an auto-redemption of Local Pro credits. You earn 1 Local Pro credit for every $50 you spend on “Qualifying Purchases” (before taxes) made using your Home Depot Commercial Card linked to your Pro Xtra Account or with your Pro Xtra ID at The Home Depot Canada.

Background Check Fee: There is an annual background check fee which is paid directly to the designated background check service provider at the beginning of your Local Pro application, and for any renewals. It costs $65 per year, and $35 per year for each additional employee/subcontractor.

If you have any additional questions about Local Pro, please contact Pro Xtra Support at 1-800-759-2070. For assistance in completing your background check, you can contact Entuitive Compliance’s help line at 1-888-900-1822.

Regardless of the number of occupations you have selected in your profile, you will have one credit balance from which credits will be deducted. Credits will be deducted based on the occupation type. Refer to the Local Pro Terms of Service for more details.

Depending on the province your customers are in and the type of jobs you perform, you may need certain permit(s) and/or licence(s) to operate your business. You are responsible for obtaining and maintaining all the permits, licences, registrations and authorizations that are required in the applicable jurisdiction(s).

If you’re matched to a lead, Local Pro credits will be deducted from your Local Pro account. The lead will be sent directly to you through the Local Pro app and you may contact the customer directly through your mobile device.

If you are busy or away, we recommend you toggle off “receiving leads” mode through your Local Pro app so you do not receive leads during this time, and so that no Local Pro credits are deducted from your account. You can change this setting at any time to ensure you don’t miss out on your leads.

If you’re on “receiving leads” mode, you can choose to pass on a lead, however Local Pro credits will still be deducted from your account and frequently passing on your leads may result in fewer leads in the future.

As an independent professional, you manage the leads that get sent to you through the Local Pro app. You and your customer are solely responsible for making contractual and payment arrangements with one another.

Matches are based on a number of factors, including a sufficient Local Pro credit balance, skill set, work area and availability. The customer will receive up to 3 Local Pros to choose from, so responding in a timely manner is encouraged.

Leads that have not been responded to within 24 hours expire, after which the customer’s job request will get re-matched with other Local Pros. We do not recommend letting your leads expire as it may result in fewer leads in the future.

You should offer the most competitive price possible for the job, but customers consider many other factors, such as reviews, qualifications, and the amount of detail provided in your public profile on Homedepot.ca.

You can select up to 2 occupations in your profile. For example, if you’re both a professional electrician and a handyperson, you can be matched to leads in both categories.